Conservice

Customer Success Manager - Compliance

United States

About This Job

The Customer Success Manager is part of the ESG Account Management team, a subgroup of the ESG Customer Experience team which is accountable for the value we create for our customers. As such, the three core responsibilities of the role align with those of the Customer Experience team:

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Customer Value Creation: When Conservice ESG begins our relationship with new benchmarking and S2 customers, Customer Success Managers on the ESG Account Management team will be actively involved in project management and client relations by working closely with external stakeholders to analyze customer needs and ensure deliverables are met.

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Customer Management: Once customers are established with our ESG services, the Customer Success Manager will continue to own the relationship to ensure that customers can see increasing value from the relationship with Conservice ESG, which requires strong business acumen, problem-solving skills, and relationship-building ability.

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Internal Enablement: In addition to working directly with customers, the Customer Success Manager will have the opportunity to work with internal stakeholders to improve our products and offerings to drive growth continuously.

Responsibilities

Own the relationship with management companies and ownership groups to address items related to compliance benchmarking, green loans, and data management. CSMs aim to increase value from the customer relationship with Conservice ESG, which requires strong business acumen, problem-solving skills, and relationship-building ability. In addition to working directly with clients, CSMs work across squads/departments within Conservice to improve collaboration and process flow. The CSM is also responsible for:

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Driving the growth of benchmarking services offerings including the Energy Star Certifications and the new Building Performance Standard (BPS) product.

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Problem-solving (daily) with clients and internal stakeholders.

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Ensuring deliverables are met within established timelines.

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Managing projects that are assigned by clients or others within the company.

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Professionally communicating with clients, team members, and other groups within Conservice.

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Anticipating client needs and communicating with leadership to determine resources needed to complete these requests.

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Understanding the nuances of the S2 product and what services are offered.

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Working with associate managers, reporting specialists, setup specialists and others to resolve issues, handle escalations and complete work packages.

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Demonstrating initiative and an ownership mindset, where individuals identify and own to completion value-creating opportunities for Conservice ESG customers, our internal operations and product, and our people.

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Embracing the idea that value creation enables customers to partner with Conservice ESG perpetually and use every available opportunity to create value.

Requirements:

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Bachelor's Degree (engineering, sciences, sustainability or business is preferred)

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Demonstrable interest/experience in sustainability and ESG initiatives is preferred

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Experience with SalesForce and/or Energy Star Portfolio Manager is preferred

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At least 2-3 years of prior experience in account management, sales or customer success/service. May also hold certifications related to customer success management or relevant industry expertise.

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Certifications related to customer success management or relevant industry expertise.

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Customer success managers typically possess qualifications such as:

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+ Strong communication and interpersonal skills,

+ Deep understanding of the product or service offered, + Problem-solving abilities, + Analytical skills to assess customer data and feedback, + Project management skills, and + a customer-centric mindset

Customer Success Manager - Compliance

About This Job

Responsibilities

Requirements:

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