This position is 100% on-site in Boca Raton, FL with core office hours of Monday - Friday 9 A.M. - 5:30 P.M. This is not hybrid or remote. We are only considering local applicants. No search firms please.
Overview:
We are seeking an IT Technician to join our team. The successful candidate will be responsible for the installation, configuration, troubleshooting, and support of hardware and software systems across a variety of platforms, including Windows, macOS, iOS devices (iPhone/iPad), and various computer systems (PC/Laptop).
The role also involves managing IT security, remote technical support, hardware maintenance, and networking.
What You’ll Do:
Hardware & Software Installation:
•Install and configure hardware and software components to ensure optimal usability.
•This includes configuring systems across multiple platforms (Windows/macOS/iOS)
Troubleshooting & Repair:
•Diagnose and resolve hardware and software issues to maintain seamless operations.
•Repair or replace damaged hardware components as needed.
System Upgrades:
•Upgrade operating systems and software to ensure compatibility with new technologies.
•Install and update antivirus software to protect systems at the user level.
Testing & Documentation:
•Perform testing on new hardware and software to ensure functionality and compatibility.
•Create and maintain technical documentation, manuals, and guides for hardware and software procedures.
Staff Training:
•Provide training to staff on new technologies and their implementation within the company.
IT Support & Remote Assistance:
•Respond to IT-related issues, including hardware, software, and networking problems.
•Provide remote technical support when required to assist users across various locations.
Equipment Management:
•Pack, ship, and ensure timely delivery of equipment to remote users.
•Purchase and install GPS systems in company vehicles and heavy equipment.
Network & System Monitoring:
•Monitor corporate and other site networks to ensure system reliability.
System Management Tools:
•Manage the Microsoft Admin Center, Entra ID, and Intune for efficient administration.
•Handle Verizon MDM management to ensure mobile device security and compliance.
Qualifications
•Strong knowledge and hands-on experience with Windows, macOS, and iOS systems.
•Ability to troubleshoot and resolve a wide variety of IT-related issues.
•Familiarity with network administration, system monitoring, and security practices.
•Experience using Microsoft Admin Center, Entra ID, Intune, and Verizon MDM.
•Strong communication skills, both written and verbal, for documentation and staff training.
•Ability to work independently and as part of a team in a fast-paced environment
Preferred Qualifications:
•Experience with hardware repairs and system upgrades.
•Previous experience in IT support or network administration.
•Certification in relevant IT fields (e.g., CompTIA, Microsoft Certified IT Professional, etc.)
Education:
•Bachelor's Degree in Information Technology (IT), or a related field, coupled with industry-recognized certifications such as CompTIA A+, CompTIA Network+, Microsoft Certified, Cisco Certified Network Associate (CCNA), or equivalent credentials, and/or relevant work experience, is highly recommended.
This position offers an opportunity to grow within the IT field and contribute to the ongoing success and efficiency of our company’s technology infrastructure.
We offer our employees:
•Paid Time Off and Paid Sick Time
•Eleven (11) Company-observed Holidays per year
•Company-paid Short-term disability coverage and Basic Life/AD & D insurance
•Voluntary Life insurance coverage for employees and their families
•Voluntary Long-Term disability coverage
•Supplemental benefits plans to assist with out-of-pocket expenses
•Flexible Spending accounts
About Us
As turnkey fiber build experts, ByVerTek, LLC supports large MSOs and telcos, overbuilders, municipal power companies and other clients who build, upgrade and maintain the physical infrastructure that delivers high-speed internet, video, voice and wireless services. The company manages and performs projects related to the aerial and underground construction and engineering functions that carry these services, from residential and commercial builds to state-wide fiber network expansions. For more information, please visit ByVerTek.com.
We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, "protected statuses"). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
DISCLAIMER
The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.