IT Tech Support I

Position Location: Hebron, KY Onsite RelaDyne is the nation’s leading automotive, industrial, and commercial lubricants provider and trusted partner for reliability services. We’re more than just a distributor; we’re a team dedicated to innovation, service excellence, and lasting customer relationships.

We’re looking for an

IT Tech Support Specialist

to be the go-to resource for our field associates, helping troubleshoot issues and ensure their technology runs smoothly. In this role, you’ll partner closely with the IT team to resolve incidents quickly and provide reliable, day-to-day technical support

Essential Duties And Responsibilities

- Experience and proficiency in the below determine Level 1 or Level 2 designation.

- Provide day-to-day support on a range of RelaDyne-specific cloud and on-premises hardware and software applications and other related enterprise applications to associates. This will include, but is not limited to the following:

- Microsoft Office365 Administration

- Active Directory

- PowerShell scripting

- Network configuration (e.g. Firewalls, switches)

- Microsoft Office Suite

- Microsoft SQL Server

- Windows Operating Systems

- Sage/DM2 ERP and related systems

- Security software and hardware

- Telephony

- Citrix XenApp & Receiver

- PCI Compliance

- Hardware support including, but not limited to PCs, laptops, printers, copiers, scanners and associated peripherals required to run the business

- Consistently document and troubleshoot any reported issue

- Develop and maintain strong relationships within IT department.

- Possess a solid understanding of Corporate and IT policies and procedures.

- Demonstrates a high level of "creative thinking" in troubleshooting techniques.

- Demonstrate the ability to troubleshoot and resolve many issues independently or with minimal assistance.

- Escalate incidents as necessary to appropriate associate or department within Company.

- Begin to develop project management skills by participating in IT projects.

- Excellent written and verbal communication skills.

- Possess excellent customer service and follow-up skills.

- Demonstrate the ability to multi-task effectively.

- Help facilitate the Incident Management process, to include internal and external communication and liaise with 3rd tier resources for determining root cause.

- Potential involvement in testing new technologies or software releases.

- Collaborate with IT staff to learn and support system operations.

Knowledge, Skills, And Abilities

- Ability to meet deadlines and manage multiple tasks.

- Good interpersonal skills.

- Excellent verbal and written communication skills.

- Accuracy and attention to detail.

- Strong organizational and time management skills.

- Excellent problem-solving, analytical and evaluative skills.

- Must work well in a team environment.

- Self-motivated / self-managing.

- Ivanti Service Desk experience a plus.

- Microsoft Office365 Administration is a plus.

- Working knowledge and experience with TCP/IP preferred.

- Proficiency with Microsoft Office suite preferred.

- Windows & Active Directory Administration preferred.

- Network Administration experience preferred.

- Preferred experience with Adobe and Visio.

- Provide excellent customer service.

- Positive attitude.

Other

- Represent the company in a professional manner at all times ensuring quality customer service.

- Abide by all policies, rules, and regulations of the company.

- Support corporate programs, goals, and initiatives of the company.

- Work outside standard business hours as needed, to include weekly on-call rotation as needed.

- Moderate travel for initial training period (10%). After training, some travel, as required.

- Preferred location is RelaDyne Headquarters; however, the job can be virtual with some travel, so relocation is not a requirement.

At RelaDyne, you’ll find more than just a job-you’ll discover a career with a company that values

people, teamwork, and growth

.

Apply today and join the team driving the future of reliability.

Know Your Rights: Workplace Discrimination is Illegal

- (click for more information) Equal Opportunity Employer/Disability/Veterans RelaDyne, and its affiliates, is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ethnicity, sex, age, gender identity, sexual orientation or identity, genetic information, status as a protected veteran, status as a qualified individual with disability, or any other protected class status.