IT Service Desk Support

Classification:

IT Technician

Work Hours: 40+ hours / week: M-F

About KUB:

KUB is one of the largest public utilities in the country providing safe, reliable, and affordable electric, gas, water, wastewater, and fiber services to more than 520,000 customers in Knoxville and parts of seven surrounding counties. We are looking for employees who want to be a part of a mission-driven organization with strong values that support a skilled, diverse, and inclusive workforce.

About the Role:

This position is in a team-oriented environment with responsibilities related to supporting a variety of technologies utilized by the organization. The successful candidate will support internal customer needs by evaluating, prioritizing, and responding to incoming telephone, voicemail, e-mail, and in-person requests for IT assistance with hardware, software, networking, telephone systems/devices, two-way radio communications and other computer-related technologies. The role requires knowledge of Windows 10/Windows 11, Microsoft 365 collaboration and productivity applications, and general knowledge of personal computers, laptops, mobile devices, and other desktop technologies. This position requires stand-by, working after hours/weekends, and on-call duties.

Qualifications Physical Requirements:

Sedentary work; exerting up to 20 pounds of force occasionally, and/or a negligible amount of force frequently to lift, carry, push, pull, or otherwise move objects, including the human body. Sedentary work involves sitting most of the time in normal office conditions, but does involve walking or standing outside periodically for inspections, customer calls, etc. Work requires no unusual physical demands. Physical demands for a specific position within this classification may vary and / or exceed those demands described above.

Minimum Requirements

- High School Diploma or equivalent with experience in supporting IT applications and equipment

- Exceptional customer interaction skills and professionalism

- Strong analytical and process-oriented skills for problem solving

- Working knowledge of Windows, Microsoft Office products, and general PC skills

- Must have and maintain a valid driver's license

Please note that due to job responsibilities, KUB does not provide immigration sponsorship for and/or based on this position.

Preferred Requirements

- Bachelor's degree in Computer Science, Computer Engineering, or related area of study or equivalent relevant experience - 2+ years of experience in supporting IT applications and equipment

- Experience with troubleshooting and solving customer hardware and software issues

- Experience with Exchange, Azure, and the Office 365 platform

Selection Process

About The Selection Process

Phase 1 – Apply online at www.kub.org

Phase 2 – Experience, training, and education evaluation

Phase 3 – Interview with department representatives

Phase 4 – Written, performance, and behavioral exercises

Phase 5 – Background Investigation

Phase 6 – Physical assessment and/or drug screen*

- KUB is part of the Tennessee Drug Free Workplace Program

If special accommodations are needed at any phase of the selection process, please notify Human Resources in advance.

Knoxville Utilities Board is an Equal Opportunity Employer