IT Support Specialist

Do you come alive in a world of bits, bytes, and constant problem-solving? Does cracking tough IT issues fire you up? Are you the person who’s always chasing the next big tech upgrade and finding smarter ways to use it at work? If you’re nodding yes, then you’re exactly the kind of powerhouse we’ve been searching for!

We’re looking for an IT Support Specialist who thrives on variety, someone who can jump effortlessly between troubleshooting, innovating, and safeguarding our tech landscape. You’ll be the go-to expert for resolving hardware, software, network, and security issues across the company. Beyond support, you’ll take ownership of our physical and virtual workstations, keeping systems healthy, users productive, and our environment running at peak performance every day.

You’ll work across both our company-owned and vendor-managed networks, handling everything from routine maintenance to rolling out new software and systems. And because technology never stands still, you’ll also serve as our in-house researcher—spotting emerging tools, exploring smarter solutions, and helping us push the business forward with innovation that moves the needle.

If you’re passionate about technology and eager to make a meaningful impact, join us and help drive the next wave of innovation across our company.

Position Summary:

The IT Support Specialist is responsible for maintaining and monitoring end-user hardware, physical workstations, and virtual workstation configurations. This role performs routine maintenance tasks, installs and updates software, assists with server maintenance, and monitors network performance across both company-owned and vendor-managed environments. The specialist will provide support for all company-supported applications including ERP, CRM, communication platforms, and SQL-related systems—ensuring issues are resolved quickly and effectively. This position also troubleshoots computer and system problems, determines root causes, and escalates to the IT Director when additional assistance is needed.

Essential Job Functions:

- Configure and deploy user devices—including computers, apps, file servers, printers, and phones.

- Diagnose user issues, identify root causes, evaluate solutions, and implement fixes with minimal disruption.

- Manage and prioritize technical support requests through the company ticketing system, ensuring timely and accurate resolution.

- Administer and support end-user hardware and peripherals on a primarily Windows-based LAN using TCP/IP.

- Maintain directory services such as Active Directory, including user accounts, security groups, folder permissions, and device assignments.

- Install, upgrade, and troubleshoot software and business applications as needed.

- Support key organizational systems including Dynamics GP, WennSoft, MobileTech, CRM, Power Automate, Power BI, SSRS and External/Internal website components.

- Assist in planning and maintaining network security, including firewall management, VPN configuration, host security, file permissions, and user provisioning.

- Provide training and onboarding for users on operating systems, phone systems, and major business applications such as Microsoft 365, PDF Editor(s), and SharePoint.

- Collaborate in team initiatives and cross-department projects to enhance infrastructure and support operations.

- Ensure confidentiality and proper handling of sensitive information accessed or managed through company systems.

Essential Behaviors:

- Strong proficiency in installing, configuring, and maintaining PCs, networks, and related hardware/software components.

- Solid understanding of computer and network security principles, tools, and best practices.

- Proven ability to diagnose, troubleshoot, and resolve system issues efficiently and accurately.

- Effective at organizing tasks, managing priorities, and handling multiple responsibilities simultaneously.

- Excellent verbal and written communication skills, with the ability to explain technical concepts clearly.

- Eagerness to learn new technologies and support emerging systems and applications.

- Basic SQL Server Knowledge: Exposure to SQL Server or similar databases is a plus. Familiarity with T-SQL or related scripting languages is beneficial but not required.

- Interest in Database Administration: Curiosity about DBA tasks such as backups, performance tuning, and troubleshooting is preferred, though not mandatory.

- Problem-Solving & Teamwork: Strong analytical skills and a collaborative mindset. Prior team experience is helpful, but a willingness to learn and contribute is what matters most.

Education Requirements:

- Completion of High School or equivalent GED is required.

- Possession of an Associate or Bachelor’s Degree is preferable.

Experience:

- A minimum of 3-5 years' experience in the IT field is desired.

- Ideally, the candidate should have 1-2 years of experience in help desk operations.

Physical Requirements:

This position will be working primarily indoors in a climate-controlled, smoke-free environment, but also requires the employee to be moving through other areas on a regular basis. From this movement, the employee will encounter varying temperatures from these areas. Normal auto and air travel hazards will apply. The noise level in the work environment is usually moderate but can be higher in other areas.

While performing the duties of this job, the employee is regularly required to sit for prolonged periods of time.

The employee must have a full range of body movements including use of hands to finger, handle, or feel objects, computer equipment and peripherals; and bending, reaching, and crouching.

Must have command of sight, hearing, touch and smell. Specific vision abilities required include close vision, depth perception, and the ability to adjust focus. These vision requirements in each area must be sufficient to shift in focus from computer screens to closed forms. are in search of an example position to join our general team. The ideal candidate for this position would oversee generic tasks such as email, paperwork, and organizational needs. This position is Full-Time Monday through Friday 8-5.

Compensation and Benefits:

Clifford Power Systems, Inc. is committed to providing a benefits package that strives to meet the needs of our employees and their dependents. Employees receive exceptional compensation and benefits with medical, dental and vision, 401(k), paid vacation, paid holidays, and education assistance. Clifford Power is an Equal Opportunity Employer. Male/Female/Disabled/Veteran

Location:

9310 E. 46th St. N, Tulsa, OK 74117 (Just a few miles outside of Owasso)

At Clifford Power, we foster a team-oriented culture in which we help each other with a can-do attitude. We’re all on a mission to be the best we can be. We’re big enough to do things that larger corporate companies have the means to do, but we don’t have to abide by all the red tape and policy that usually accompanies that. We pride ourselves on feeling like a smaller family-owned operation that can make quick nimble decisions that are right for our employees, customers, and the longevity of our business. If this sounds right for you, please reach out, we’re excited to see if we’re a match.

Limitations and Disclaimer:

The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position.

All job requirements are subject to possible modification to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or other employees.

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and to perform other job-related duties requested by their supervisor in compliance with Federal and State Laws.

Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the employee must possess the abilities or aptitudes to perform each duty proficiently. Continued employment remains on an “at-will” basis.