Nationwide Energy Partners

IT Specialist

LocationColumbus, OH
Job Typefull_time

About This Job

TITLE:

IT Specialist

DIVISION:

Information Technology

REPORTS TO:

Manager, IT

EMPLOYMENT TYPE:

Full-Time

FLSA STATUS:

Exempt

WORK LOCATION:

Columbus, OH

COMPANY DESCRIPTION:

Nationwide Energy Partners (NEP) is a leading provider of energy management solutions for apartment and condominium communities. NEP has been at the forefront of delivering customized electricity, water and technology solutions to multifamily properties since 1999. Today, we serve approximately 250 multifamily communities and over 50,000 residents across nine states.

At NEP, we empower property owners, managers, and residents with customized energy solutions that drive efficiency, sustainability, and keep rents low while providing financial benefits. Our services include access to capital funding, flexible and fast installation, ongoing residual income, improved net operating income, 100% carbon-free energy, actionable data and reporting, and industry-leading accuracy and reliability. NEP is shaping the future of multifamily energy management.

COMPANY CULTURE:

We prioritize well-being and work-life balance while cultivating a collaborative, high-energy environment where innovation, integrity, and respect shape everything we do. As an industry leader in a rapidly expanding market, we embrace a fast-paced, dynamic atmosphere that fosters career growth and development.

COMPANY MISSION:

Our mission is to create a world where communities serve as a catalyst for connection—where choice, control, and sustainability drive the evolution of multifamily energy solutions. Guided by our core values of performance, communication, leadership, quality, and teamwork, we deliver clean energy services that enhance efficiency, reliability, and environmental responsibility. Our commitment to environmental responsibility drives us to make a meaningful impact.

JOB SUMMARY:

The IT specialist will be responsible for providing technical assistance and supporting our business colleagues. This role involves troubleshooting hardware and software issues, setting up and maintaining computer systems, and ensuring optimal performance of the IT infrastructure. This is a hybrid position at our corporate office. The hours are 9:00 am to 5:30 pm.

Duties And Responsibilities

Provide outstanding service to and build relationships with our colleagues every day.
Work individually and as a team to meet and exceed established goals (ticket SLAs, departmental goals, and personal goals).
Maintain up-to-date knowledge in our knowledge base on technology and procedures.
Compile documentation necessary for effectively fulfilling customer needs.
Follow up with our colleagues to ensure the issues have been resolved.
Drive initiatives that improve the service desk.
Provide the best service possible to our colleagues.
Respond to incidents and requests via our ticketing system, email, or in person.
Prioritize incidents and service requests to meet defined SLAs.
Responsible for computer hardware, software, printer, and conference room support.
Responsible for colleague account management (creation, deletion, lock, unlock, and password resets).
Work with vendors for tier 3 support.
Gather data and prepare performance reports for management.


Qualifications

Minimum 4 years of IT support.
An associate’s degree in IT is preferred (not required).
Ability to demonstrate professional verbal and written communication skills.
Ability to quickly resolve complex customer problems using various resources.
A+ and Network+ certifications are a plus (not required).
Strong knowledge of Windows 11, MacOS, Android, and iOS.
Strong knowledge of Microsoft Office 365.
Oracle experience preferred (not required).
Troubleshooting skills for resolving Level 1/1.5 IT issues.
Strong customer service orientation with a positive and patient demeanor.
Ability to work well in a team and collaborate with colleagues.
Ability to handle a fast-paced work environment and prioritize tasks effectively.
After-hours on-call support if needed.
Strong multi-tasking and organizational skills.
Ability to analyze and solve problems effectively.

The pay range for this position is below. The specific starting rate will depend on the chosen candidate’s qualifications and prior experience. $50,000 (entry level qualifications) to $55,000 (highly experienced).

POSITION REQUIREMENTS:

The physical demands and work environment described herein are representative of the criteria that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodation may be made for individuals with disabilities to perform these functions in accordance with applicable law. While performing the duties of this position, the employee may be regularly required for extended periods of time to:

Remain in a stationary position

Use hands and fingers
Utilize a computer monitor with visual activity
Operate technology or other office machinery such as printers, scanners, etc.
Communicate verbally and/or in writing with others

DISCLAIMER:

The above information in this description has been designed to indicate the general nature and level of work performed by employees with this classification. For Nationwide Energy Partners to remain efficient as a growing organization, team members are expected to exhibit a high level of flexibility regarding any duties that may be situationally assigned outside of this job description.

Perks And Benefits

Comprehensive health, dental, and vision plans
4 weeks PTO + paid holidays
401k program with Company match
Hybrid work schedule for most positions
Professional development opportunities
Quarterly business updates
Company sponsored events
Cell phone reimbursement
Company paid parking Downtown (for Columbus HQ Employees Only)

Nationwide Energy Partners provides equal employment opportunities to all qualified individuals and administers all aspects and conditions of pre-employment and employment without regard to protected characteristics.

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