Fayetteville Public Works Commission

IT SUPPORT SPECIALIST

Fayetteville, NC

Full time

$60,321-$79,473

On-site

Utilities

About This Job

Summary of Responsibilities:

Fayetteville Public Works Commission (PWC) is seeking a dedicated IT Support Specialist to provide exceptional technical support for personal computers and users within our organization and external vendors. Key responsibilities include:

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Installing, setting up, modifying, and repairing computer hardware/software systems.

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Managing user accounts and troubleshooting office automation-related hardware/software issues.

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Recording daily data communications transactions and resolving problems.

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Loading specified software packages and verifying system operations.

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Assisting in the implementation and maintenance of in-house computer systems.

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Troubleshooting internet/intranet-related problems.

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Driving and operating vehicles for work assignments.

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Providing after-hours technical support on a rotating basis.

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Adhering to policies and procedures, creating user profiles, and administering file and folder security.

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Providing initial training to familiarize customers with system operations.

Full Performance Knowledge, Skills, and Abilities:

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Good knowledge of safety rules, regulations, and procedures.

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Proficiency in personal computers and related hardware/software.

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Strong troubleshooting skills and ability to work independently.

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Basic knowledge of Microsoft Active Directory.

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Working knowledge of Windows client operating systems and iOS for iPhones and iPads.

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Effective customer service, analytical, research, and problem-solving skills.

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Advanced troubleshooting skills using various system tools and command-line commands.

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Excellent oral and written communication skills.

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Ability to diagnose system hardware/software issues and provide resolutions.

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Ability to set up, configure, and troubleshoot network printers.

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Ability to lift and move equipment as needed (up to 50 lbs).

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Ability to develop and maintain effective working relationships with employees, officials, PWC customers, and vendors.

Minimum Qualifications:

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Option A: Bachelor's degree in Computer Science, Information Technology, or a related field, plus 1 year of relevant experience.

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Option B: Associate degree/certification in Computer Science, plus 5 years of relevant experience.

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Option C: High school diploma or equivalent, plus 9 years of relevant experience.

Equipment Operated:

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Computers, calculators, communication devices, and other equipment as required.

Special Requirements:

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Must possess and maintain a valid Driver’s License.

Physical Requirements:

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Must be able to perform the essential functions of the position.

Safety Hazards:

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Minimal.

Protective Equipment:

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As required by the Public Works Commission’s Safety Manual.

If you are a resourceful and action-oriented professional with a passion for technical support, we encourage you to apply and join our team at PWC.

Apply Now to make a difference in our community!

EMPLOYER’S RIGHTS: This job description is general and illustrative of the kind of duties required of this position. It is not exhaustive and does not contain a detailed description of all the duties that may be assigned to the incumbent occupying this position.

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Applicants must be currently authorized to work in the United States on a full-time basis.

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PWC does not offer employment-based visa sponsorship now or in the future.