IT Specialist

Purpose of Position

The IT Specialist’s role is to support the operation of computer systems, peripherals, mobile devices, applications, and network attached devices that Inland Power & Light staff rely on to accomplish the business of the cooperative. This includes receiving, prioritizing, documenting, and actively resolving end-user help requests and escalating incidents when considered appropriate and necessary to maintain SLA expectations. Problem resolution may involve the use of diagnostic and help request tracking tools, as well as requiring that the individual give in-person, hands-on help at the desktop level.

Core Competencies

1. Quality Work: Produce thorough, high-quality work with minimal errors. Seek feedback, make corrections as needed. Identify problems and solve them. Strive to improve processes. Work collaboratively with co-workers to implement systematic changes.

2. Productivity: Complete assigned work in a timely fashion. Utilize slow periods productively. Produce amount and volume at expected speed.

3. Technical Skills/Job Knowledge: Demonstrate an appropriate level of understanding of technical skills in area of expertise, technology, products, and/or processes involved. Duly perform assigned duties. Keep current on federal, state and local regulatory changes and be competent with all technology necessary to perform job.

4. Communication: Clearly convey oral and written communication. Keep others informed of activities and problems in timely manner. Listen well; respond appropriately and respectfully.

5. Teamwork/Ability to Work with Others: Demonstrate the ability to work in a positive manner with co-workers and/or members with differing backgrounds, opinions, capabilities, etc. Willingly share skills, competencies, and knowledge with others. Establish and maintain strong, effective working relationships. Contribute effectively to group efforts. Promote harmony; agree to disagree without damaging relationships.

6. Accountability: Maintain excellent attendance and provide additional assistance after normal working hours when needed. Be reliable, prepared and accept responsibility for work and actions.

7. Integrity: Demonstrate honesty, high ethical standards, and respect for all co-workers and membership.

8. Professionalism: Address internal and external members with courtesy and respect. Dress in work attire appropriate to the position. Communicate business information in a timely fashion, using means of communication appropriate to the situation.

19. Support of Cooperative Goals: Support cooperative goals and adhere to all policies and procedures. Contribute effectively in support of the cooperative.

10. Problem-Solving: Use sound logic and methodology to solve problems. Explore multiple sources for answers, as required. Be able to identify hidden problems and propose solutions.

Job Responsibilities

1. Be a Team Player

2. Professional Improvement

3. Service Desk

4. System Maintenance

5. Other Duties as Assigned

Minimum Qualifications & Job Requirements

1. Education & Experience:

2. Skills & Tools:

3. Certifications (preferred or willing to obtain):

4. Other Requirements:

The IT Specialist shall have full authority to carry out these duties and responsibilities in conformity with established policies and procedures and shall utilize time in such a way as to fulfill the objectives of this position and the cooperative.

Physical Demands & Working Conditions

APPLICATION PROCESS

If your credentials and interest match this job, please send your completed application, cover letter and resume to: hr@inlandpower.com or mail them to, Inland Power & Light Company, 10110 W. Hallett Rd., Spokane WA 99224-7435, Attn: Human Resources.

EQUAL OPPORTUNITY/ADA

Inland Power & Light is an Equal Employment Opportunity employer (EOE Minorities/Females/Protected Veterans/Disabled). We value diversity at all levels of the organization. All qualified applicants will receive consideration for employment without regard to any protected classifications as defined by law.

EEO Law Posters can be found on the main Careers (www.inlandpower.com/careers) page in English and Spanish.

REASONABLE ACCOMMODATION

Inland Power will provide reasonable accommodation to assist a qualified person with a disability in the job application, interview process and to perform the essential functions of the job whenever possible. Please contact the HR department at Inland Power if you would like assistance.

DISCLAIMER

The statements contained herein reflect general details as necessary to describe the principal functions for this job, the level of knowledge and skill typically required, and the scope of responsibility. This should not be considered an all-inclusive listing of work requirements. Individuals may perform other duties as assigned, including work in other functional areas to cover absences or relief, to equalize peak work periods or otherwise to balance the workload.

Inland Power & Light will not be offering any work visa sponsorship for this role.

PAY TRANSPARENCY NONDISCRIMINATION PROVISION

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-I.35(c)

BENEFITS

Medical, vision, dental, 401(k), HSA/HRA, retirement plan, PTO, EAP, paid holidays, and disability insurance programs.

Job Type: Full-time

Pay: $65,816.00 - $82,270.00 per year

Benefits:

Compensation Package:

Schedule:

•

10 hour shift

Work Location: In person