IT Support II
Houston, TX
full_time
$60,000-$75,000About This Job
Summary:
The IT Support II position is the first point of contact for end users for all technology related support tickets. The employee must view end users as customers and provide a superior level of service to everyone, regardless of the issue at hand. This is a full-time onsite position, and the employee must be flexible and willing to work odd hours when necessary.
Duties and Responsibilities:
•
Order, configure, and deliver new desktops, laptops, tablets, and phones to company users
•
Support company users with all basic technology problems
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Perform client and server software updates and patches as necessary
•
Perform hardware updates as necessary
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Maintain records of all hardware, warranties, licenses, and configurations
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Keep printers in regular working order
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Assist in regular data backup
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Assist in active directory maintenance
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Assist in server maintenance and administration in a virtual environment
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Assist with low level administration of various company enterprise software and databases
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Assist in system upgrades during non-business hours
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Maintain phone system along with third party vendor
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Act as technology point of contact in disaster recovery or company mobilization situations
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Keep working knowledge of new technologies and security threats
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Be familiar with Company HSE policies and procedures
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Share knowledge & best practice across the company
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All other duties as assigned
Qualifications:
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Associate’s degree or equivalent work experience with at least 3 years’ experience specifically in IT support role
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At least one year of customer service experience
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Preferred experience in a Microsoft based environment with proficiency in the following technologies:
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Windows 11, MS 365 application suite. Expertise in Power Automate and Copilot Studio a plus
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Windows Server 2019 with Active Directory and Group Policy management
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Windows Powershell
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VMware virtual environment
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SQL Server 2019
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Nimble SAN storage technologies
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Network management
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