IT Support/Help Desk Coordinator

Reliable Equipment in Warminster is looking to hire a full-time IT Support and Help Desk Coordinator. This position will report to the IT Manager.

Job Overview

This position is responsible for assisting the IT Manager with responding to help desk tickets, training users on best practices, and maintaining the IT infrastructure.

Responsibilities

- Respond to help desk tickets and provide troubleshooting support for hardware, software, and network related issues.

- Provide onsite and remote support for Windows PCs and peripherals, iPads, printers, and VoIP phones.

- Provide technical support and training for Microsoft 365 applications.

- Perform password resets, user creation, and maintenance in Active Directory.

- Assist with training and implementing best practices for users.

- Manage inventory and installation of consumable items such as toner and drum cartridges.

- Image and configure laptops and PCs for new users.

- Other duties as assigned.

Position Requirements

- Bachelor's degree in Information Technology or related field, or relevant experience.

- Experience with Windows 10/11, Active Directory, Windows Server 2019, Microsoft 365 Applications.

- 2+ years' experience in the IT field.

- Ability to work independently and in a team environment.

- Strong Customer Service Skills

Preferred Certifications

- CompTIA: A+, Network+, Security+

- MCSA, Microsoft 365 Certified Fundamentals, Microsoft Certified Azure Fundamentals

Benefits Summary

We offer a competitive salary and an excellent benefits package, including medical, dental, vision and prescription. Company paid life insurance and LTD, STD, 401(k) plan with company match, FSA, and HSA accounts. Vacation, Sick Personal days and much more.

If offered the position, the candidate must successfully pass a background check which includes criminal, and drug testing. Reliable Equipment is committed to the principle of equal employment opportunities for all people and embraces diversity. Furthermore, Reliable Equipment does not discriminate as Reliable Equipment is an equal opportunity employer. Reliable Equipment does not discriminate against any person on the basis of race, color, religion, national origin, age, sex (including pregnancy, childbirth and related medical conditions), disability, genetics, citizenship status, military service, or any other status protected by law, in matters pertaining to employment opportunities.