Help Desk Coordinator TW

Position Summary

: Manage help desk calls and provide end user support. Support computer desktop environment by analyzing requirements, resolving problems, and installing hardware and software solutions. Provide administrative and internal support for PC’s (maintenance, upgrades, and configurations), printers, servers, and related equipment.

- Provide helpdesk support and resolve problems to end user’s satisfaction

- Record and update all helpdesk calls using ticketing software

- Provide level 2 PC & network support

- Support Microsoft office/Outlook, and all other corporate applications

- Modify configurations, utilities, software default settings for existing PC’s

- Install, test and configure new PC’s, peripheral equipment and software

- Deploy new PC’s using standard hardware, disk imaging software, transferring user files and configuring to new computer

Required Skills, Abilities and Education

: To perform this job successfully, individual must have,

- Excellent customer service, written and verbal communication skills

- Ability to manage multiple tasks while being organized and detail oriented

- Minimum 2 years’ experience in basic network support (e.g., connectivity issues, VPN and WiFi connections), MS Office, computer hardware and software support (Windows, Adobe Reader), Active Directory and printer configurations

Physical Demands

- Some lifting (computers/printers/equipment) required possibly up to 50 lbs