IT Specialist

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Job Summary:

We are seeking a knowledgeable and proactive IT Specialist to support our organization’s technology infrastructure. This role is responsible for providing end-user support, managing Active Directory, and maintaining network systems. The ideal candidate will have a strong background in IT support, user assistance, directory services, and network troubleshooting.

Duties/Responsibilities:

IT Operations:

· Deliver technical support to end-users, resolving hardware, software, and connectivity issues.

· Manage Active Directory, including user account provisioning, group policy administration, and access control.

· Provide network support, including basic troubleshooting of LAN/WAN, switches, routers, and firewalls.

· Assist with IT onboarding/offboarding processes, ensuring proper setup and access for employees.

· Monitor and maintain network performance, identifying and resolving issues proactively.

· Install, configure, and maintain computers, printers, and other IT equipment.

· Maintain documentation for systems, procedures, and troubleshooting guides.

· Collaborate with other IT team members to implement system upgrades and security enhancements.

Required Skills/Abilities:

· Proven experience in IT Support, User Support, and Active Directory Management.

· Hands-on experience with network support and troubleshooting.

· Strong understanding of Windows OS, Microsoft Office Suite, and basic networking protocols.

· Excellent problem-solving, communication, and customer service skills.

· Ability to work independently and manage multiple priorities effectively.

Education and Experience:

· Experience with network monitoring tools and remote support platforms.

· Familiarity with IT asset management and inventory systems.

· 5+ years of experience in IT support and infrastructure management.

· Relevant certifications such as CompTIA Network+, CompTIA A+, or Microsoft certifications will be an asset.