IT Technician

Job Description

Job Title:IT Technician

Department:Tech Services

Reports to: IT Supervisor

Location: Florence AZ

Key Responsibilities:

- Reporting to the IT Supervisor, the IT Technician is responsible for troubleshooting hardware, software, login, and networking issues for the company.

- Serve as the point of contact for reporting and resolving all issues.

- Maintain all necessary project wide desktop equipment, network devices, mobile device, hardware, and software.

- Account creation and management.

- Network management and security.

- Insure seamless operation of information technology systems project wide.

- Management of Microsoft Office 365 including Microsoft Exchange.

Specific Responsibilities Include:

- Maintain an inventory of spares to replace broken hardware and be able to proactively set up desktop environments for new hires.

- Work closely with network techs to resolve issues and/or install new software or equipment.

- Maintain budget controls including forecasting expenditures.

- Other duties as required.

Qualifications & Education:

- 2 years of experience in IT, network, and/or desktop support is required.

- Additional network certifications are a plus.

- Excellent customer service skills are required.

- Proficient written and verbal communication skills are required.

- Must be organized and able to work in a stressful environment to effectively manage work tickets and resolve multiple priorities at the same time.

- Ability to identify, analyze, and solve problems.

- Experience in the following is preferred:

- Proficiency in supporting all Microsoft 365 applications (Word, Excel, Project, and PowerPoint)

- Windows 10 to 11 migrations/24H2 troubleshooting experience.

- Experience with Apple products, Lenovo laptops, and peripherals.

- Network experience with Watchguard products.

- Set up and troubleshooting of Lexmark, Brother, HP, and Ricoh printers.

- Software application management and licensing.

- iPhone and Droid end user support.

- Verkada/CCTV systems set up and system management.

- Experience with Comodo products and remote support.

- Duo and MS authenticator usage.

- Cisco Meraki switches/Access Point troubleshooting.

- Active Directory, including hybrid environments, account creation, and resolving server synchronization challenges.

- SharePoint and cloud-based data management system set up.

- Experience with third-party software including accounting software, real-time, historical data management and analysis (4site, Capstone, or other programs)

- Experience with AutoCAD and ArcGIS software.

- Experience using Power Apps.

Work Environment:

- This position will include office work, but some work will be performed in all-weather conditions outdoors.

- While performing the duties of this job, the employee is regularly required to stand, sit, demonstrate manual dexterity, climb stairs, and lift up to 50 pounds.

- Must work in compliance with the Florence Copper site safety program.

Rotating schedule including on call shifts for weekend coverage and on-night coverage as needed