IT Specialist – Manufacturing Systems Support

About Crossroads Seamless

Crossroads Seamless USA is a growing steel tube manufacturer under new ownership and in the middle of an exciting transformation. We’ve built an awesome team and are looking for one more key member to join this elite group. If you’re excited about technology, love problem solving, and want to see the impact of your work on the shop floor every single day — this is your chance to make a difference!

Position Overview

The IT Specialist

will be our go-to onsite resource for keeping technology running smoothly across the entire plant. This role

supports about 150 users

, both in the office and on the shop floor, and works with

everything from laptops and networks

to manufacturing systems like

Epicor ERP

and

Wonderware HMI

. The ideal candidate is a

self-starter

who, once oriented to our systems and company, requires

minimal daily direction

, thrives in a

fast-paced environment

, and

takes ownership of problems

until they are solved.

Key Responsibilities

- Provide hands-on IT support

to office and production users, ensuring minimal downtime and quick problem resolution.

- Administer and support

Epicor ERP

and other critical business systems (user setup, troubleshooting, vendor coordination).

- Manage

Office 365

environment including Exchange Online, Teams, SharePoint, and OneDrive.

- Monitor and maintain

Extreme Networks wireless infrastructure

for reliable plant connectivity.

- Configure and support

Avaya IP Office

phone system (extensions, voicemail, call routing).

- Monitor and maintain

Wonderware HMI

used in production and collaborate with engineering teams as needed.

- Troubleshoot and repair

desktops, laptops, printers, and network devices.

- Document

IT procedures, maintain asset inventory, and assist with IT budgeting and procurement.

- Promote cybersecurity awareness

and help keep systems secure.

- Collaborate

with all departments to identify opportunities for improvement and keep operations running smoothly.

Core Competencies

- Epicor ERP Administration & Support

- Office 365 Management & User Support

- Extreme Networks Wireless Infrastructure

- Hardware & Software Troubleshooting

- Avaya IP Office Phone Systems

- Wonderware HMI Monitoring & Maintenance

- Windows Server & Active Directory

- IT Asset Management & Procurement

- User Training & Documentation

- Cybersecurity Awareness & Best Practices

Education

- Associate or Bachelor’s degree in Information Technology (or related field) required.

Certifications

- CompTIA A+

- Microsoft 365 Certified: Modern Desktop Administrator Associate

- Epicor ERP Certification (if available)

- Avaya IP Office Administration (if available)

Technical Skills

Operating Systems:

Windows 10/11, Windows Server

Networking:

TCP/IP, DNS, DHCP, VLANs, Wireless Security

Applications:

Epicor ERP, Wonderware HMI, Office 365, Active Directory, Avaya IP Office

Tools:

Remote Desktop, PowerShell, Group Policy, Imaging Tools (e.g., Clonezilla)

What We’re Looking For

- Self-Starter:

Able to work independently and require minimal daily management after onboarding.

- Action-Oriented:

A “Can Do / Will Do” attitude — be an “Action Jackson” who gets things done.

- Curious & Enthusiastic:

Excited about technology, willing to learn, and eager to try new solutions.

- Team Player:

Respectful, inclusive, and helpful — ready to partner with production, engineering, and leadership teams.

- Growth Mindset:

Willing to take ownership and step up to greater responsibility as the company grows.

- Reliability:

Consistent attendance and commitment to onsite presence are essential.

- Integrity:

Operate with the highest ethical standards and protect company systems and data.

What We Offer

- Competitive pay

- Comprehensive benefits package (medical, dental, vision, 401(k))

- Paid time off and holidays

- Opportunity for career growth in a promote-from-within culture

- A supportive and collaborative work environment where your contributions matter

We are looking to bring someone onto our team as quickly as possible to train with our current IT Manager who will be retiring after many years here with us!

So don’t wait to apply, we will move quickly!