Systems Specialist- IT ServiceNow Solutions Architect

Overview

Join our IT team, advance your career, and seize the opportunity as a Digital Employee Experience ServiceNow Solutions Architect. We foster a culture of knowledge sharing and actively seek innovative thinkers who aim to shape the future. In this role, you will gain valuable experience into our business operations and have the opportunity to be an integral part of something big!

Responsibilities

Core Responsibilities

- Lead the architecture, design and implementation of ServiceNow solutions focused on ITSM (IT Service Management), ITOM (IT Operations Management) and other related modules.

- Align the ServiceNow solutions with the enterprise architecture and IT strategy.

- Identify opportunities for process automation and optimization within the workflows in scope.

- Manage platform activities, including upgrades, patches and performance monitoring.

- Collaborate with stakeholders to define and implement ServiceNow solutions that meet business requirements.

- Execute and manage processes for the CMDB, ensuring data accuracy and integrity.

- Drive efforts to enhance the quality and accuracy of the Configuration Items (CIs) maintained and discovered in the CMDB.

- Determine the key CI attributes to capture in the CMDB.

- Work with Application/Infrastructure SMEs to validate the relationship information contained in the CMDB for key applications.

- Maintain the integrity of the ServiceNow CMDB and automated CI Discovery tools across production and non-production environments.

- Monitor and report on the performance of the ServiceNow platform and support teams.

- Supports ITIL best practices and ensures compliance with internal security and governance policies.

Qualifications

Required Education/Experience

- Master's Degree Information Technology, Computer Science, or Engineering and a minimum of 3 years of IT experience or

- Bachelor's Degree Information Technology, Computer Science, or Engineering and a minimum of 5 years of IT experience or

- Associate's Degree Information Technology, Computer Science, or Engineering and a minimum of 7 years of IT experience or

- High School Diploma/GED a minimum of 10 years of IT experience

Relevant Work Experience

- Expertise in ServiceNow platform architecture, required.

- Extensive experience in designing and implementing enterprise ServiceNow solutions, required.

- Experience in designing ServiceNow environments that are scalable, secure, and integrated within complex enterprise settings, required.

- Experience in overseeing ServiceNow technical teams or projects, required.

- Proven experience to collaborate with and oversee third-party vendors and integrators, required.

- Rapidly absorbs new technical information and applies it effectively, required.

- Strong hands-on experience in troubleshooting ServiceNow Discovery, CMDB, and ITAM database structures, data management, and process enhancement, required.

Skills and Abilities

- Ability to build strong customer relationships

- Excellent collaboration and team building skills

- Strong written and verbal communication skills

- Possesses strong technical aptitude

- Well organized, detail oriented and flexible to handle multiple assignments

Licenses and Certifications

- Driver's License Required

Physical Demands

- Ability to push, pull, and lift up to 40 pounds

- Sit or stand to use a keyboard, mouse, and computer for the duration of the workday

- Possess manual dexterity and the ability to use hands for the duration of the workday

- Ability to stoop, bend, reach, and kneel throughout the workday

- Ability to read small print and symbols

Additional Physical Demands

- Must be able to respond to Company emergencies by performing a System Emergency Assignment to restore service to our customers.