Desktop Support Specialist

Position Overview:

We are seeking a highly motivated and skilled Desktop Support Technician to join our IT team. This individual will be responsible for providing desktop support to our on-site & off-site teams, troubleshooting desktop issues, ensuring smooth and efficient operations.

Key Responsibilities:

Desktop Support:

- Provide efficient desktop support to call center agents/management, troubleshoot technical issues, and ensure timely resolutions.

- Set up and configure workstations, ensuring compatibility with business applications.

- Maintain, analyze, and troubleshoot, software and computer peripherals.

- Perform backup, recovery, and security procedures for workstations.

- Assist other coworkers in resolution of technical issues for on-site & remote desktops.

Qualifications:

- Working knowledge of Microsoft Windows client operating systems as well as various software packages

- Literate in Microsoft Office; specifically Excel

- Excellent IT skills and computer literacy

- Excellent organizational skills

- Ability to demonstrate practical troubleshooting and problem analysis techniques

- Good attention to detail and ability to show initiative

- Ability to plan and prioritize workload without daily supervision

- Enthusiastic and willing to learn cutting edge software

- Ability to communicate effectively with a wide variety of people in a professional manner, face to face, on the telephone and in writing

- Experience with Five9/Vici dialer is a plus

Benefits:

- Competitive salary and benefits package.

- Opportunity for professional growth and development.

- Collaborative and inclusive work environment.

- Chance to make a significant impact on the organization's operations.

If you are a tech-savvy professional with a passion for providing desktop support, we encourage you to apply for this exciting opportunity. Join our team and play a vital role in optimizing our call center operations and supporting our staff!

Job Type: Full-time

Pay: $17.00 - $20.00 per hour

Benefits:

- Dental insurance

- Health insurance

- Life insurance

- Vision insurance

Experience:

- IT support: 1 year (Required)

- MySQL: 1 year (Required)

- Desktop support: 1 year (Required)

Language:

- English (Required)

Ability to Commute:

- Clearwater, FL 33763 (Required)

Work Location: In person