IT Manager - Content Services

About Us

We are a global climate technologies company engineered for sustainability. We create sustainable and efficient residential, commercial and industrial spaces through HVACR technologies. We protect temperature-sensitive goods throughout the cold chain. And we bring comfort to people globally. Best-in-class engineering, design and manufacturing combined with category-leading brands in compression, controls, software and monitoring solutions result in next-generation climate technology that is built for the needs of the world ahead.

Whether you are a professional looking for a career change, an undergraduate student exploring your first opportunity, or recent graduate with an advanced degree, we have opportunities that will allow you to innovate, be challenged and make an impact. Join our team and start your journey today!

BASIC FUNCTION:

The ECM-OnBase Manager is responsible for the strategic direction, implementation, administration, and ongoing support of the OnBase by Hyland enterprise content management (ECM) platform. This role leads a team of six direct reports—a combination of analysts, developers, and administrators—overseeing hiring, recruiting, onboarding, performance evaluations, and professional development.

The ECM-OnBase Manager ensures the OnBase platform effectively supports business operations by managing system performance, workflow design, solution development, and user support. This role collaborates with business units to identify automation and process improvement opportunities, ensures compliance with regulatory and security standards, and aligns ECM initiatives with organizational goals and digital transformation strategies.

Leadership & Strategy

- Lead the planning, design, development, and implementation of OnBase solutions across business units.

- Partner with stakeholders to identify process automation, workflow, and document management opportunities.

- Establish and enforce ECM governance, policies, and best practices.

- Maintain strong vendor relationships, particularly with Hyland Software.

People & Team Management

- Manage a team of six ECM professionals, including business analysts, developers, and system administrators.

- Lead hiring, recruiting, and onboarding of new team members.

- Conduct regular performance reviews and provide feedback and coaching to support growth and retention.

- Set clear performance goals, expectations, and development plans for direct reports.

- Foster a collaborative and accountable team culture.

Project & Operations Management

- Oversee daily operations and performance of the OnBase ECM platform.

- Ensure timely system maintenance, upgrades, and support issue resolution.

- Prioritize and manage ECM project pipeline, enhancements, and change controls.

- Maintain system availability, data integrity, and disaster recovery protocols.

Compliance & Security

- Ensure ECM operations comply with relevant regulations (e.g., GDPR, SOX).

- Monitor security, implement access controls, and maintain audit trails in OnBase.

Required Qualifications:

- Bachelor’s degree in Information Technology, Computer Science, Business, or related field.

- 8+ years of experience with OnBase by Hyland, including at least 2 years in a managerial or team lead role.

- Proven experience hiring, managing, and developing technical teams.

- Strong background in ECM, workflow automation, records management, and system integration.

- Excellent leadership, communication, and organizational skills.

Preferred Qualifications:

- Nice to have Hyland OnBase certifications (OCSA, OCWA, OCSA).

- Familiarity with integration of ECM systems with ERP, CRM, or EMR platforms.

- Experience managing ECM in a regulated environment (e.g., manufacturing, healthcare, finance, government).

Our compensation philosophy is simple: we pay a competitive base salary, within the local market in which we operate, and reward performance during our annual merit review process. The salary/pay range for this role is $120,000-$150,000 annually CAD , commensurate with the skills, talent, capabilities, and experience each candidate brings to a role. ( Please include additional any bonuses, commissions, or other forms of compensation that are being offered, if applicable ).

Our Commitment to Our People

Across the globe, we are united by a singular Purpose: Sustainability is no small ambition. That’s why everything we do is geared toward a sustainable future—for our generation and all those to come. Through groundbreaking innovations, HVACR technology and cold chain solutions, we are reducing carbon emissions and improving energy efficiency in spaces of all sizes, from residential to commercial to industrial.

We invest in our employees to ensure they have the marketplace knowledge, skills, and competencies to bring this purpose to life while competing and leading in a global economy. Our training programs focus on end-to-end development, from onboarding through senior leadership.

Flexible and competitive benefits plans offer the right options to meet your individual/family needs: medical insurance plans, dental and vision coverage, defined contribution pension plan and more. We provide employees with flexible time off plans, including paid parental leave, vacation and holiday leave.

Our success is measured by the positive impact we make on people, our communities, and the world through our unwavering focus on environmental, social, and regulatory progress. Learn more about us!

Our Commitment to Inclusion & Belonging

At Copeland, we cultivate a strong sense of inclusion and belonging where individuals of all backgrounds, and with diverse perspectives, are embraced and treated fairly to enable a stronger workforce. Our employee resource groups play an important role in culture and community building at Copeland.

Equal Opportunity Employer

Copeland is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.

If you have an accommodation need, please contact Human Resources or Accessibility.Canada@Copeland.com to make appropriate arrangements .

No calls or agency requests please.