Manager IT Communications Field Services

Date: Sep 12, 2025

Location: PHOENIX, AZ, US, 85021

Company: APS

Our present and future success depends on the creative and dedicated people of our company who demonstrate the principles outlined in the APS Promise: Design for Tomorrow, Empower Each Other and Succeed Together.

Summary

Manager, IT Communications Field Services

At APS, we’re building the IT Infrastructure that powers Arizona’s future—and keeping our systems connected and reliable is essential to that mission. As Manager of IT Communications Field Services, you’ll lead the delivery of OT/IT services across multiple states, ensuring the technology that supports our energy generation, transmission, and distribution runs smoothly, securely, and efficiently.

This is a leadership role where you’ll manage frontline supervisors and staff people, processes, and technology to drive operational excellence and innovation. You’ll be the bridge between IT and the field—helping our teams deliver safe, reliable energy while modernizing how we work.

What your day would be like:

You are responsible for:

- Managing multi-state delivery of Integration Services that support generation, transmission, and distribution assets.

- Leading a team of IT professionals responsible for infrastructure delivery, support, and incident resolution.

- Partnering with business units, vendors, and field leadership to align technology services with operational needs.

- Driving strategic direction and continuous improvement in field communications systems to increase performance, reliability, and customer satisfaction.

- Overseeing incident management, problem resolution, and break/fix response to ensure minimal disruption to energy operations.

- Ensuring compliance with security, safety, and regulatory standards across all field communications operations.

- Providing leadership oversight on teams response to incident management, problem resolution, and break/fix and drives improvements based upon KPIs.

Who we’re looking for:

- A proven leader of front line supervisors and leader of others who can inspire and guide technical teams, while fostering accountability and collaboration.

- Someone with strong technical depth in communications infrastructure, integration services, or field operations, combined with the ability to translate complex issues into actionable solutions.

- A strategic thinker who balances immediate operational needs with long-term improvements, ensuring systems are reliable today and ready for tomorrow.

- A relationship builder who partners well with field leadership, internal IT, vendors, and business units to align technology delivery with business goals.

- A problem-solver under pressure, able to lead teams through incidents or outages while maintaining focus on safety, compliance, and customer impact.

Minimum Requirements

Manager, IT Communications Field Services

- Bachelors' degree in Information Technology or related field

- PLUS eight (8) years of experience in the Information Technology field

- PLUS at least three (3) years in a leadership role, or equivalent combination of education and directly related experience

- PLUS three (3) years prior leadership experience.

- Requires advanced knowledge of job area typically obtained through advanced education combined with experience.

- Has advanced knowledge and understanding of electrical utility culture and experience in telecommunications system architecture.

Preferred Special Skills, Knowledge or Qualifications:

- Knowledge of service offerings; customer service principles; various computer software applications, computer/networking hardware, standard operating systems, and any other computer-related technologies

Skills in customer service; interpersonal, written and oral communications; supervising and working collaboratively in teams and across organizations; synthesizing feedback and adjusting plans accordingly; building strong relationships inside and outside the organization; resolving incidents/problems efficiently and effectively.

Major Accountabilities

1) Responsible for multi-state delivery of Integration Services for infrastructure assets to support generation, transmission and distribution of energy

2) Responsible for multi-state troubleshooting and maintenance of infrastructure assets in direct support of the bulk electric system.

3) Responsible for strategic direction for field services assets and personnel to provide business synergies to ensure resource optimization.

4) Guide and direct engineering planning forecasts for reliability programs to ensure highest levels of operational excellence.

5) Establish an operational culture focused on continuous improvement and persistently challenges demand volume to comply with service level agreements.

6) Establish and maintains department-level dashboards of clearly defined key performance indicators (productivity, quality, etc.) for all field operations, ranging from strategic, operational and personnel metrics.

7) Leverages relevant training teams to maintain a continuous learning environment for employee skill development and career growth, and to ensure current and future technologies are well understood and communicated.

Export Compliance / EEO Statement

This position may require access to and/or use of information subject to control under the Department of Energy's Part 810 Regulations (10 CFR Part 810), the Export Administration Regulations (EAR) (15 CFR Parts 730 through 774), or the International Traffic in Arms Regulations (ITAR) (22 CFR Chapter I, Subchapter M Part 120) (collectively, 'U.S. Export Control Laws'). Therefore, some positions may require applicants to be a U.S. person, which is defined as a U.S. Citizen, a U.S. Lawful Permanent Resident (i.e. 'Green Card Holder'), a Political Asylee, or a Refugee under the U.S. Export Control Laws. All applicants will be required to confirm their U.S. person or non-US person status. All information collected in this regard will only be used to ensure compliance with U.S. Export Control Laws, and will be used in full compliance with all applicable laws prohibiting discrimination on the basis of national origin and other factors. For positions at Palo Verde Nuclear Generating Stations (PVNGS) all openings will require applicants to be a U.S. person.

Pinnacle West Capital Corporation and its subsidiaries and affiliates ('Pinnacle West') maintain a continuing policy of nondiscrimination in employment. It is our policy to provide equal opportunity in all phases of the employment process and in compliance with applicable federal, state, and local laws and regulations. This policy of nondiscrimination shall include, but not be limited to, recruiting, hiring, promoting, compensating, reassigning, demoting, transferring, laying off, recalling, terminating employment, and training for all positions without regard to race, color, religion, disability, age, national origin, gender, gender identity, sexual orientation, marital status, protected veteran status, or any other classification or characteristic protected by law.

For more information on applicable equal employment regulations, please refer to EEO is the Law poster. Federal law requires all employers to verify the identity and employment eligibility of every person hired to work in the United States, refer to E-Verify poster. View the employee rights and responsibilities under the Family and Medical Leave Act (FMLA).

Home Based: Home based employees primarily work from their home offices and come into an APS facility on an as-needed basis.

- Employees are expected to reside in Arizona (or New Mexico for Four Corners-based employees).

- Working from a home office requires adequate technology and an appropriate ergonomic set up.

- Role types are subject to change based on business need.

CIP Requirement:

This position requires Critical Infrastructure Protection (CIP) access consistent with North American Electric Reliability Corporation (NERC) standards. The applicant considered for this role will be required to obtain and maintain CIP access for the duration of employment in this position. A full seven (7) year criminal history will be obtained through the pre-employment background check process (or, for current employees, through supplemental background check process) to fulfill the CIP access requirements. In addition, this position requires an additional background check every seven years to maintain access.

Nearest Major Market: Phoenix

Job Segment: Transmission Line Supervisor, Nuclear, Energy