Service Manager

ob Summary: As a Service Manager, you play a crucial role in overseeing the scheduling and dispatching of jobs to our field technicians. Your expertise in the Petroleum and Construction industry allows you to provide invaluable support and guidance to our team, ensuring efficient job completion and maintaining high standards of customer service. Your ability to manage multiple tasks, resolve issues promptly, and collaborate with various departments is essential to our success.

Key Responsibilities:

- Schedule and dispatch jobs to field technicians based on priority and availability.

- Provide support and guidance to field technicians, answering questions and resolving issues as they arise.

- Monitor job progress and ensure timely completion of all assigned tasks.

- Maintain accurate records of job assignments, technician availability, and job completion status.

- Collaborate with other departments to ensure seamless service delivery and customer satisfaction.

- Implement and enforce company policies and procedures related to job scheduling and dispatching.

- Conduct regular performance evaluations of field technicians and provide feedback for improvement.

- Stay updated on industry trends and best practices to continuously improve service delivery.

Job Requirements:

- Proven experience in a Service Manager role within the Petroleum and Construction industry.

- Strong organizational and multitasking skills.

- Excellent communication and interpersonal skills.

- Ability to work under pressure and handle multiple tasks simultaneously.

- Proficiency in using scheduling and dispatching software.

- Knowledge of industry regulations and safety standards.

- Strong problem-solving skills and attention to detail.

- Bachelor's degree in a related field.

- Certification in project management or a related discipline.

- Experience with customer relationship management (CRM) systems.

Skills and Abilities:

- This position may require occasional travel to job sites.

- Ability to work flexible hours, including evenings and weekends, as needed.