IT Business Relationship Analyst Entry

Department: End User Solutions

Location:

Sacramento, CA, US, 95817

Category: Information Technology/Telecommunications

Minimum Pay Rate: $81,244.80

Maximum Pay Rate: $107,577.60

Civil Service Status: Civil Service

Apply by Date: 06/25/2025

Posting Type: Open

The IT Business Relationship Analyst serves as a critical liaison between the information technology (IT) department and business units within the organization. This role involves understanding business needs, providing insights into technology capabilities, and facilitating the successful resolution of IT business concerns and the delivery of IT services and solutions that enhance business operations and drive value.

Key Responsibilities:

+ Build and maintain effective relationships with key stakeholders across various business units, facilitating meetings to understand their needs and objectives and help deliver technology solutions. + Act as a trusted advisor to business leaders, ensuring alignment between business goals and IT initiatives. + Conduct interviews, workshops, and surveys to gather detailed business requirements and translate them into functional specifications. + Collaborate with stakeholders to prioritize requirements based on business impact and urgency. + Assist in coordinating IT projects from demand phase through initiation and hand off to the Project Managers, ensuring timely delivery of solutions that meet business needs. + Monitor project readiness progress and communicate status updates to both business units and IT teams. + Cordinate with Portfolio Supervisors to produce monthly reports. + Define and track key performance indicators (KPIs) to assess the effectiveness of IT services and projects. + Analyze project outcomes and user feedback to identify areas for improvement and recommend actionable changes. + Identify opportunities for process enhancements and efficiency improvements within IT and business operations through technology solutions. + Collaborate with IT and business stakeholders to implement best practices and standardized processes. + Provide ongoing support and serve as a point of contact for business units regarding IT-related inquiries and issues. + Prepare and deliver reports and presentations to senior management that outline project statuses, business needs, and technology trends. + Ensure clear and consistent communication between IT and business units, fostering a culture of collaboration.

Purpose

Assist in providing IT strategic and planning support to all SMUD business units through tactical and strategic planning analysis, ensuring technology and business strategy convergence produces high value.

Nature and Scope

There are two (2) levels in this job classification series that have similar job content but with progressively more challenging degrees and levels of skill, responsibility, knowledge, experience, and qualification requirements:

Flex Classifications (that permit progression from lower-level classes to higher level classes without examination based upon assessment of an individual's experience and performance) within the series:

Entry to Journey: Incumbents at the entry level are required to successfully “progress” to the journey level within 60 months of appointment to remain within the job series.

Duties and Responsibilities

Required Education

Bachelor's degree majoring in Computer Science, MIS/BIS, Business, or a related field from an accredited college or university, or equivalent experience. If no degree, 5 or more (5+) years of relevant experience is required.

Required Experience

At least one (1+) year experience acquiring the necessary knowledge and skills to perform the essential functions listed above.

Knowledge Of

Basic IT concepts; how business works; basic data analysis.

Skills To

Perform IT Analyst role for Strategy and Planning solution

Desirable Qualifications

Physical Requirements

Applicants must be able to perform the essential job functions with or without a reasonable accommodation.

Sacramento Municipal Utility District (SMUD) - Who We Are

As the nation's sixth-largest community-owned electric service provider, we're proud of our reputation as one of the best places to work in Sacramento. Our employees tell us in our engagement surveys they're "Happy, satisfied and engaged" which helps create a workplace that best serves our customers. Sacramento was named as the 2nd happiest place to work in America by Forbes Magazine. Lake Tahoe, San Francisco and the world-renowned Napa Valley are within easy driving distance of our locations.

Our Commitment to Diversity & Inclusion

SMUD celebrates diversity, and inspires an inclusive culture based on trust and respect to create belonging and connection among our employees, customers, and communities. By working together, we are powering positive, equitable opportunities for all. We aspire to be a workplace where you can be yourself, achieve your best, and thrive together.

An example of our commitment to Diversity, Equity, Inclusion, and Belonging is when SMUD signed the California Equal Pay Pledge in 2020. This requires equal pay for employees who perform “substantially similar work,” when viewed as a composite of skill, effort, and responsibility at the time those employees started within that classification. As such, initial hiring salary range is not subject to negotiation and salaries will vary over time based on performance.

SMUD is proud to be an equal opportunity employer. We do not discriminate in employment decisions on the basis of race, color, religion, gender (including pregnancy), national origin, political affiliation, sexual orientation, gender identity or expression, marital status, disability, genetic information, age, veteran status, or any other applicable legally protected characteristic. All employment decisions are made on the basis of individual qualifications, merit, and business needs and interests.

Why Sacramento, California?

The capitol of California, Sacramento is the state's sixth-largest city, and the 35th largest in the U.S. Local universities include California State University, University of the Pacific's McGeorge School of Law, and the University of California, Davis and several competitive community colleges. The UC Davis Medical Center, a world-renowned research hospital, is one of more than a dozen hospitals and shared services centers in the Sacramento region. Part of the agriculturally-rich Central Valley, Sacramento is at the forefront of the farm-to-fork food movement. Northern California is home to some of the country's top technology companies, including Google and LinkedIn, and a multitude of startups in many industries. Sacramento is home to the NBA Kings, the River Cats (AAA baseball), the Republic FC (soccer) and the San Francisco Giants, NBA Warriors and NFL 49er's aren't far away. Sacramento offers an affluent liberal arts community with Broadway, Mondavi Center, Crocker Museum and summer musical theater to name a few.

Hybrid Work

This position will be required to work onsite one or more days a week on a regular basis; sometimes more or less, depending on the work and, at any of our SMUD locations. SMUD takes pride in powering the Sacramento region community where we live and work. We value the strong working relationships we develop with our colleagues. Our approach to remote work will continue to evolve. Please be aware that should SMUD’s business needs change, emergencies occur, or various other reasons arise, you may be required to report onsite on a part-time or full-time basis.

SMUD provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. SMUD complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

SMUD expressly prohibits any form of unlawful employee harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of SMUD employees to perform their expected job duties is absolutely not tolerated.

Req ID: 2253

Nearest Major Market: Sacramento