IT Administration Professional

Job Title:

IT Administration Professional

Department:

IT

Reports to:

IT Director

Classification:

Exempt

Location:

Nashville, TN

Travel:

Yes, < 25 %

Job Summary:

The IT Administration Professional is responsible for the configuration, maintenance, and performance of critical technology systems across GWS Tool Group facilities. This role ensures servers, platforms, and supporting infrastructure operate efficiently, securely, and reliably. The IT Administration Professional also provides technical expertise for system enhancements, troubleshooting, and long-term planning to support operational goals.

Duties/Responsibilities:

- Configures, plans, administers, installs, maintains and upgrades platform server and platform systems software.

- Plan and performs recovery procedures, scheduling and back-ups and monitors batch processes.

- Conducts performance monitoring, capacity planning, workload modeling and predictive analyses to identify and resolve potential issues (e.g., performance, security breaches).

- Collaborates and troubleshoots with internal and/or external resources to maintain the expected service level.

- Other duties as assigned.

Education and Experience:

- Bachelor's Degree or equivalent in Information Technology, Computer Science, or related field.

- 3+ years of experience in system administration, server management, or related IT operations.

- Administering Microsoft Windows Server Environments.

- Supporting virtualized infrastructure (VMware preferred).

- Managing enterprise backup and recovery solutions.

- Experience with Linux server administration is a plus.

Required Skills/Abilities:

- Strong understanding of network protocols, security principles, and cloud-based services.

- Excellent problem-solving skills and the ability to work independently or collaboratively.

- Ability to manage multiple systems and priorities in a production environment.

- Basic knowledge of Linux administration is preferred.

- Strong understanding of security best practices and system hardening.

- Excellent troubleshooting and root-cause analysis skills.

- Familiarity with enterprise backup and disaster recovery practices.

- Experience supporting enterprise voice platforms is preferred.

- Strong documentation and communication skills.

- Experience with Linux server administration is a plus.

Physical Requirements:

- Ability to lift, move, and carry equipment such as computers, servers, and monitors (typically up to 25-50 lbs).

- Mobility to travel between locations or departments to provide onsite technical support if required by GWS Tool Group.

All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.