Internal Communications Specialist, Frontline Communications

About Us

We are a global climate technologies company engineered for sustainability. We create sustainable and efficient residential, commercial and industrial spaces through HVACR technologies. We protect temperature-sensitive goods throughout the cold chain. And we bring comfort to people globally. Best-in-class engineering, design and manufacturing combined with category-leading brands in compression, controls, software and monitoring solutions result in next-generation climate technology that is built for the needs of the world ahead.

Whether you are a professional looking for a career change, an undergraduate student exploring your first opportunity, or recent graduate with an advanced degree, we have opportunities that will allow you to innovate, be challenged and make an impact. Join our team and start your journey today!

Description

Copeland is seeking a strategically minded Internal Communications Specialist focused on Frontline Communications. This role ensures that corporate and global campaigns resonate with colleagues at all levels. The specialist will design channel strategies tailored for office-based as well as frontline colleagues and foster engagement through recognition and culture-building initiatives.

As The Internal Communications Specialist, You Will Focus On Campaign Localization & Activation

- Craft and deliver site-relevant versions of broader corporate or global campaigns, ensuring messaging resonates with local teams

- Translate campaign content into formats and language that connect with employees’ daily work, using storytelling to make messages relatable

- Coordinate launch moments across shifts and locations to maximize visibility and participation

- Measure success through campaign awareness, sentiment analysis, and participation rates, leveraging feedback from site leads to refine future efforts

Operational Clarity & Safety Messaging

- Ensure frontline employees receive timely, clear, and actionable updates on safety protocols, production goals, and operational changes

- Develop communications that are accessible across multiple formats such as visual signage, huddle scripts, and audio messages

- Partner with operations and EHS teams to maintain accuracy and relevance of safety messaging

- Monitor effectiveness through safety message recall, incident reduction trends, and supervisor feedback

Channel Strategy for Frontline Reach

- Design and maintain a channel mix tailored to the unique needs of frontline employees, including mobile platforms, printed materials, digital boards, and peer-led briefings

- Regularly test formats for comprehension and retention, implementing feedback loops to improve clarity and engagement

- Track channel usage metrics and message reach by shift/team to ensure optimal delivery and accessibility

- Provide guidance and training to site leaders on best practices for frontline communication

Recognition & Culture Building

- Drive employee engagement by celebrating contributions, milestones, and team wins through storytelling, photo walls, shout-outs, and leader-led appreciation

- Partner with HR and site leadership to integrate recognition into daily operations and cultural initiatives

- Measure impact through recognition participation rates, engagement survey scores, and anecdotal feedback from employees

Required Education, Experiences & Skills

- Bachelor’s degree in communications, journalism, or related field (or equivalent experience)

- 3-5 years in global communications or change management roles

- Strong skills in storytelling, plain language writing, and visual communication

- Experience with multi-channel strategies for frontline audiences

Preferred Education, Experiences & Skills

- Familiarity with manufacturing environments and shift-based communication planning

- Knowledge of employee engagement metrics and campaign measurement

Why Work in St. Louis, Missouri

Our facility is located in St. Louis, famous for its Gateway Arch standing at 630 feet tall. St. Louis is a family-friendly, historic metropolitan area with a low cost of living and first-class schools. The city offers excellent restaurants, shopping areas, art galleries, and numerous festivals throughout the year, making this an exciting place to live and work.

About Our Location

Our location is the host of Copeland’s corporate headquarters. Our products have become household names that support the comfort and well-being of our customers. The employees at this location provide support to the various businesses within the platform, allowing for many networking opportunities across businesses.

Collaboration First Hybrid Work Arrangements

This role is hybrid eligible with the requirement to be in office at least three days per week. Colleagues are expected to demonstrate a collaboration first mindset, which is the understanding that teams will work together in-person and colleagues should be flexible to adjust their hybrid days based on business needs. You will have an opportunity to work with your team and leader to determine when you should be in office to drive meaningful connections and to best serve our customers.

Our Commitment to Our People

Across the globe, we are united by a singular Purpose: Sustainability is no small ambition. That’s why everything we do is geared toward a sustainable future—for our generation and all those to come. Through groundbreaking innovations, HVACR technology and cold chain solutions, we are reducing carbon emissions and improving energy efficiency in spaces of all sizes, from residential to commercial to industrial.

Our employees are our greatest strength. We believe that our culture of passion, openness, and collaboration empowers us to work toward the same goal - to make the world a better place. We invest in the end-to-end development of our people, beginning at onboarding and through senior leadership, so they can thrive personally and professionally.

Flexible and competitive benefits plans offer the right options to meet your individual/family needs: medical insurance plans, dental and vision coverage, 401(k) and more. We provide employees with flexible time off plans, including paid parental leave, vacation and holiday leave.

Together, we have the opportunity – and the power – to continue to revolutionize the technology behind air conditioning, heating and refrigeration, and cultivate a better future. Learn more about us and how you can join our team!

Our Commitment to Inclusion & Belonging

At Copeland, we cultivate a strong sense of inclusion and belonging where individuals of all backgrounds, and with diverse perspectives, are embraced and treated fairly to enable a stronger workforce. Our employee resource groups play an important role in culture and community building at Copeland.

Work Authorization

Copeland will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1 with OPT or CPT, H-1, H-2, L-1, B, J or TN, or who need sponsorship for work authorization now or in the future, are not eligible for hire.

Equal Opportunity Employer

Copeland is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.

If you have a disability and are having difficulty accessing or using this website to apply for a position, please contact: copeland.careers@copeland.com