Inside Sale Support

The Inside Sales Support role is responsible for preparing accurate quotes and entering customer orders into the ERP system. This position serves as a key liaison between the sales team, production, and customers, ensuring timely and accurate processing of quotes and orders.

BEHAVIOR REQUIREMENTS

All positions within TPi Arcade require employees to demonstrate excellence through TPi’s core values of Excellence, Integrity, Responsible and Teamwork. Additionally, employee’s behaviors must align with Ligon’s Business Ethics Policy and strive to attain our Perfect Day Philosophy.

PRIMARY RESPONSIBLITIES

- Coordinate with sales, engineering, and production teams to support quote and order processing.

- Enter customer quotes and orders into the ERP system and ensure all required data is included.

- Collaborate with suppliers for subcontract pricing.

- Track and follow up on quote and order status as needed.

- Maintain records of quotes, orders, and related communications.

- Follow all health and safety rules.

- Perform other duties as assigned by supervisor/manager.

EDUCATION REQUIREMENT

Associate's degree in business or related field, or minimum of 2 years sales support experience in a manufacturing environment.

REQUIRED SKILLS

- Proficient Computer Skills – Comfortable using business software, including email, spreadsheets, data entry tools, and other business apps.

- Effective Communication – Able to communicate clearly and professionally with internal teams and customers.

- Organizational & Time Management Skills – Capable of managing multiple tasks, maintaining records, and meeting deadlines.

- Adaptability & Stress Tolerance – Comfortable working in a fast-paced environment with shifting priorities and tight timelines.

- Work Style Flexibility – Able to work independently, and collaboratively within a team setting.

- Analytical & Problem-Solving Skills – Able to review information, identify inconsistencies, support decision-making, and recognize when to seek guidance or assistance to resolve issues.

- Willingness to Learn – Open to training and development in estimating practices and ERP systems.

- Work Area Maintenance – Maintain a clean and organized workspace.

PHYSICAL ENVIRONMENT

This position requires sitting for long periods at a desk working on a computer. Using arms, hands and fingers repeatedly to handle and operate a keyboard, telephone and other general office equipment.

Job Type: Full-time

Pay: $44,000.00 - $55,000.00 per year

Benefits:

- 401(k)

- 401(k) matching

- Dental insurance

- Disability insurance

- Health insurance

- Paid time off

- Paid training

- Tuition reimbursement

- Vision insurance

Ability to Commute:

- Arcade, NY 14009 (Required)

Work Location: In person