Reliable Ducts Heating and Cooling

HVAC Multifamily Warranty Coordinator

Jacksonville, FL

$49,920-$54,080

About This Job

Reliable Ducts Heating & Cooling is Hiring Lead Installers to join our Team! Come Grow with Us! We keep Growing because we ONLY hire the BEST and Our Customers Love Us for it!

Reliable Ducts Heating and Cooling is a Jacksonville based HVAC contractor that provides service, maintenance, and new construction service throughout Jacksonville. We are a sister company of Sunshine State Plumbing which has provided plumbing services in the Jacksonville area for 15+ years. We are a family owned and operated business. We are a team of home service experts who go the extra mile to ensure peak performance for your home’s heating and air conditioning systems.

We’ve been at this a long time here in Jacksonville! You’ve probably seen our trucks and our ads. What you don’t know is what it’s like to be a part of a team like this. How much you feel appreciated when you don’t cut corners. How much we inspire ongoing training and education. How it feels to have customers rave about you and demand that you’re the only technician that works in their home. How much you are when you truly are the best. People often come to us looking for a job. They stay with us because they find a fulfilling career, room to grow, and opportunities.

Job Overview

As our HVAC Multifamily Warranty Coordinator, you will be responsible for the coordination and management of warranty claims within our Multifamily HVAC division. Your skills and expertise will ensure we are providing a high level of customer satisfaction.

What We Offer

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Competitive Pay-($24-$26HR)

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Work life Balance (Monday-Friday unless a special project requires otherwise)

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Paid Training to help you grow individually and professionally

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80% Company Paid Medical Insurance

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Dental, Vision, Short-Term and Long-Term Disability

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10 Paid Vacation Days

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PTO Time

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401K w/4% Company Match

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Employee Assistance Program (EAP)

Responsibilities

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Respond promptly and professionally to customer inquiries regarding warranty claims, ensuring a positive customer experience

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Accurately and efficiently process warranty claims, ensuring timely resolution in compliance with company policies and manufacturer guidelines

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Address and resolve customer and internal conflicts effectively, maintaining professionalism and customer satisfaction

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Coordinate technician schedules to align with customer needs and service priorities

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Schedule service requests and manage the daily service calendar with efficiency and attention to detail

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Monitor unscheduled jobs, check for parts availability, and schedule accordingly

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Evaluate incoming service calls and prioritize based on urgency and customer impact

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Maintain a working understanding of HVAC systems, specifically the fundamentals of air conditioning and heating, to better assess claims and communicate with technicians and customers

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Follow up with the purchasing department on estimated time of arrival (ETA) for warranty parts to ensure timely job completion and customer updates

Qualifications

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2 yrs experience in warranty coordination, customer service, or related field

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1yr experience in the Home Service Industry (Preferred)

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Familiarity with Multifamily HVAC a PLUS!

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Ability to managing multiple task tasks and prioritize effectively

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Strong verbal and written communication skills

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Ability to handle challenging situations and resolve issues calmly and effectively

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Proficiency with Microsoft Office Suite and Excel

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Service Titan experience a PLUS!

Must be able to pass a background check, and drug tests prior to and throughout employment. Long-Term Employment Opportunity EOE

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