We are Renewal by Andersen of Greater Wisconsin. Renewal by Andersen is locally owned and is united by the mission to "Do Well, Do Good," and a common goal of making a difference in the lives of our homeowners, our colleagues, our families, and the communities we serve. We are looking for a personable and professional Service Representative to join our Customer Service team to set a new standard in the home improvement industry by solving today’s most challenging problems and continuously redefining what it means to deliver a World Class Homeowner Experience.
PURPOSE: The primary responsibility of a Service and Warranty Coordinator is to provide a world-class experience to all customers. The role develops a special relationship with each customer, being a main point of contact with each homeowner to work through service and warranty claims, schedule service appointments, and guide each customer through their service journey.
RESPONSIBILITIES:•Schedule service appointments for homeowners
•Perform administrative tasks associated with job
•Positive, professional, empathetic, customer-focused, solution-oriented in their work. Results-oriented, proactive ownership of customer issues
•Perform data entry clerical work
•Open and close service tickets and perform exit calls
•Answer phones, emails, texts with homeowner concerns
•Identify homeowner troubles and comes up with resolutions
•Search records and files for specific data and homeowner files
•Proactively identify solutions/options that meet customer needs on product, delivery, and service. Be customer advocate.
•Possess a general knowledge of products and services
•Handle grievances and homeowner concerns
•Coordinate service appointment logistics
BENEFITS:
•Medical/Dental/Vision/Life Insurance
•Health Savings Account contributions
•401(k) plan & contributions
•A culture that supports work-life balance
•An environment where collaboration is key
•10,000+ employees and career opportunities nationwide
QUALIFICATIONS:
•High School diploma or equivalent
•Minimum of 3-years customer service experience
•Experience with complex scheduling
•Excellent attention to detail
•Basic word processing and spreadsheet skills
•Ability to develop and establish good interpersonal relationships
•Good phone etiquette and verbal/writing skills
•Flexibility & adaptability, ability to work in a fast-paced environment
•General home remodeling knowledge preferred