General Help Desk

Overview

This is an onsite position in the Logan, Utah office. Weekends and evenings may be required based on the needs of the company. The Help desk team is the folks here at Conservice that are the front line of computer problems. This position works directly with end users both remotely and in the office. The tasks required are to troubleshoot computer issues as well as help users with various account issues, expired passwords, locked out, etc. This position will also be helping with computer setups, from the time they are delivered all the way to helping them be set up at any workstation.

Responsibilities

- Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware

- Respond quickly to queries either in person or over the phone

- Document internal procedures

- Train computer users

- Maintain the daily performance of computer systems

- Respond to email messages for customers seeking help

- Ask questions to determine the nature of the problem

- Walk customers through problem-solving processes

- Install, modify, and repair computer hardware and software

- Clean up computers

- Run diagnostic programs to resolve problems

- Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems

- Install computer peripherals for users

- Follow up with customers to ensure the issue has been resolved

- Gain feedback from customers about computer usage

- Run reports to determine malfunctions that continue to occur

Requirements:

Qualifications

- Customer Service Oriented

- Oral and written communication skills

- Learning Skills

- Problem Solving

- Team interaction

- Planning and Organizing

- Attention to detail

- Stress tolerance