Tier II Help Desk Technician

About Ampirical

At Ampirical, we're shaping the future of the power grid with precision, innovation, and purpose. Just as the ampere is the foundation of electric current, Ampirical is a core force driving the energy sector forward. We focus on quality, forward-thinking solutions, and empowering our team to grow and thrive.

We don’t just build projects—we build careers. If you’re looking for a place where your contributions matter and your professional development is supported every step of the way, we’d love to meet you. Watch this video to get a glimpse into our culture.

Why Ampirical?

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Pay Range

: $24.00- $32.00 (commensurate dependent on experience, education, and qualifications)

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Profit-Sharing Bonus

: Semi-annual, performance-based (10% to 20% of salary)

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Day-One Benefits

: Medical, Dental, Vision

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401(k)

with 4% match and immediate vesting

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PTO : Starting at 80 hours of vacation & 40 hours of sick time per year + 10 paid holidays

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Flexible Work Schedule

: Every other Friday off

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Career Development

: Advancement opportunities, tuition reimbursement

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Perks

: Gym membership stipend, wellness program, fertility benefits, pet insurance, and more

Your Role: Tier II Help Desk Technician

What You’ll Do

- Provides technical support and assistance to individuals and organizations using computer software, hardware, and other technical equipment.

- Troubleshooting: Diagnosing and resolving technical problems related to hardware, software, and network connectivity.

- Installation and configuration: Installing and configuring computer hardware & software.

- Maintenance and upgrades: Performing routine maintenance tasks such as updating software, applying security patches, and upgrading hardware.

- Documentation and training: Creating and maintaining technical documentation, as well as providing training and support to end-users.

- Customer service: Providing excellent customer service and ensuring that end-users are satisfied with the level of support they receive.

- Collaboration: Working closely with other IT staff members, including system administrators, network engineers, and security specialists to resolve complex issues.

- Troubleshooting systems: Conducting diagnostic tests and identifying technical problems with hardware and software systems.

- Monitoring systems: Monitoring systems to identify performance issues and implement preventative measures to avoid downtime.

- Researching new technologies: Staying up-to-date with new technologies and trends in the field to recommend upgrades or new solutions to improve IT systems.

What You Bring

- 3+ years of IT experience

- Experience with: Microsoft Office suite, Microsoft stack to include: O365 and Active Directory

- Basic Computer troubleshooting skills

- ConnectWise experience preferred Need

- Able to lift 50 lbs.

- Strong oral and written communication skills

- Strong interpersonal relations skills.

Ampirical is an Equal Opportunity Employer, meaning we do not discriminate based on the following characteristics in our hiring and employment practices: Age, sex, color, race, creed, national origin, religion or religious attire, marital status, pregnancy (child birth or related medical conditions), citizenship status or amnesty, ancestry, sexual orientation, gender, gender identity, gender expression, transgender status, physical or mental disability, military or veteran status, genetic information, sickle-cell trait, status as a tobacco user or non-user, or any other classification protected by federal, state, or local law.