Help Desk Technician

Job highlights

Full time

New York, New York, USA

Service Desk

Job ID

R200001317

Closing date

30/11/2025

Last Updated

22/10/2025

Glencore, headquartered in Baar, Switzerland is one of the world's leading integrated producers and marketers of commodities that industries around the world need. Glencore has worldwide activities in the production, sourcing, processing, refining, transporting, storage, financing and supply of metals and minerals, energy products, and agricultural products. We strive to be a reliable and competitive partner in the markets in which we serve and to support our customers and suppliers at each stage of their expansion and development.

Glencore Ltd, a US-based branch of Glencore AG, is a wholly owned subsidiary of Glencore International AG, where it employees approximately 300 people.

Help Desk Technician

The ideal candidate has experience supporting a high-paced trade floor, as well as back office teams, and brings a wide knowledge base of quick optimal solutions to a large variety of common problems. As Glencore is a global company with several services managed by regional or corporate head offices, the ideal candidate knows how to build relationships within IT, locally and globally, can act as an advocate for local users, and is able to effectively get things done that require help desk coordination in multiple sites.

Work location:

This position is an ‘in-office’ position at Glencore Ltd’s New York City office.

Main Responsibility:

Providing level 1 to level 3 support to users in the NYC office and remotely to users in the Houston office, as well as several other smaller locations in the US.

Reports to Help Desk manager

Skills, profile and experience:

Minimum 5 years of experience in a similar role, in the Commodity Trading or Financial Services industry

Excellent customer service and troubleshooting skills

Process-oriented, disciplined, organized

Very good communication skills, including writing skills. Able to communicate in writing to users at all levels, as well as write concise instructions for use both within IT and for business users

Team player, bright, eager, quick, curious, independent, efficient learner

Technical skills:

Active Directory Management, software deployments via MECM

Microsoft Products: Windows, Office 365, MS Teams. Advanced Excel skills particularly useful

Remote Access User Support: Tailscale VPN, Citrix, 2-factor authentication, ISP issues

Desktop hardware: imaging and supporting laptops, docking stations, multiple monitors, printers

Powershell scripting and automation tools

Installation and support of front office programming and analytical tools such as Anaconda and Python. Python coding experience is a strong plus

Cisco Prime Management, Cloud9 platform, Videoconferencing, Cisco Webex Suite

Mobile Device Management

Technical familiarity with market data products (Refinitiv, Bloomberg, etc)

Experience with Jira Service Desk is a plus

Compensation:

The expected base salary ranges from $80K -$110K. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications and licenses obtained. Market and organizational factors are also considered. In addition to salary and a generous employee benefits package, successful candidates are eligible to receive a discretionary bonus.