Help Desk Agent

RelaDyne is the nation’s leading automotive, industrial, and commercial lubricants provider and trusted partner for reliability services. We’re more than just a distributor; we’re a team dedicated to innovation, service excellence, and lasting customer relationships. Why RelaDyne?

- Competitive pay & full benefits (medical, dental, vision, life, disability, 401k + match, HSA)

- Generous PTO & sick time

- Career growth with a company that invests in its people

Schedule

- Monday through Friday: 7:30 am - 4:30 pm

- Occasional overtime and weekends required

- Optional 9-80 work schedule with every other Friday off

Responsibilities

- Directly support PC software, hardware, and mobile devices.

- Coordinate support and troubleshooting for network and telecom problems and outages.

- User account administration for Active Directory, SAP, and other applications

- Mobile device support for MDM and Email

- Cisco phone setups and changes

- Meraki network troubleshooting

- Print server administration

- Office 365 exchange account administration and email troubleshooting

- Prioritize and resolve requests received and document resolutions in ticket system.

- Remote user assistance for field users and about 18 remote office locations in the gulf region

- Learn current service desk processes and assist in creating new procedures.

- Participate in 24/7 weekly on call rotation (to start after an acclimation & training period)

- Other duties as assigned by the Service Desk Manager

Basic Requirements

- 2-3 years in a technical support role, or a combination of experience and education

- Ability to research incidents, diagnose problems, and communicate and implement effective solutions

- Proficiency required in:

- Microsoft Office 365

- Active Directory and user administration

- PC hardware troubleshooting

- Basic network troubleshooting

- Experience in the following preferred:

- Writing procedures and documentation

- Microsoft System Center Configuration Manager

- Cisco Unified Call Manager

- Office 365 Sharepoint and Onedrive

- Professional demeanor, friendly presence, and helpful attitude

- Excellent oral and written communication skills

- Integrity and respect for confidential information

- Flexibility to adapt to a changing and growing environment

- Ability to lift up to 50 pounds

- Must live within a 30-minute radius of the office

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