Field Service Technician

Field Service Technician

Position Overview:

The Field Service Technician will install, replace, and perform routine and preventive maintenance on critical power systems that protect the electrical grid, support telecommunication infrastructures, and keep data center traffic flowing. Whether you are an experienced technician, a mechanic looking for a new opportunity, or someone who is technically or electrically inclined, this could be the perfect role for you!

Reporting Relationship:

The Field Service Technician reports to the Service Manager

Responsibilities/Accountabilities

- Install/replace battery systems, related accessories, and hardware

- Install/replace power electronics equipment/hardware, including wiring and connections

- Perform preventive maintenance and testing on battery and battery charging systems in UPS (Uninterruptible Power Supplies), Utility, and Telecommunication settings

- Attend and participate in safety training

- Adhere to all company and industry safety policies and procedures

- Adhere to applicable customer, industry, and manufacturer's maintenance/installation methods and standards

- Proper operation of basic tools and test equipment

- Proper operation of material handling equipment

- Supply and organize trucks with all equipment necessary to perform job functions

- Continually train and develop to advance Field Service Technician responsibilities

Skills/Knowledge

- Basic electrical knowledge, or willingness to learn

- Ability to work with a range of tools, from wrenches to multimeters

- Possess troubleshooting skills and be able to effectively operate basic equipment

- Excellent communication and customer service skills

- Efficient in Microsoft Office software

Personal Attributes

- Demonstrates honesty and integrity in work and relationships

- Demonstrates servant leadership principles with internal and external customers

- Demonstrates innovation/creativity in work

- Possesses strong work ethic and takes ownership of both company and client goals/objectives

- Focused on understanding, meeting, and exceeding customer expectations

- Focused on collaboration and teamwork for the mutual success of the company and its employees

- Conforms to company policies and procedures and meets company goals and objectives; protects company assets and interests

- Excellent attendance record

Travel Expectations

- Up to 25% based on HMC projects and time of year

Qualifications:

- High school diploma or equivalent

- Must have and be able to maintain a current driver's license and acceptable driving record per HM Cragg insurance carrier standard

- Must pass a physical exam, background check and pre-employment drug screening

- Required travel to customer sites out of town for overnight and/or extended periods of time

- Must be able to work flexible hours, days, and overtime, as needed

- Ability to lift items up to 150 lbs. multiple times a day

- Ability to obtain Class C Commercial Driver's License where required by state law

- Must maintain compliance with DOT (Department of Transportation) random drug and alcohol screening requirements

At HM Cragg, we invest in your growth with training, tuition assistance, and development opportunities, including the potential for advancement within the company. As an employee-owner, you'll receive shares of stock in our company each year that you meet eligibility requirements. You'll enjoy additional benefits such as PTO and paid holidays, company-paid Life and Disability insurance, 401k match, and contributions to Medical, Dental, and Vision Insurance.