Field Service Technician

Overview:

A JAB Recruitment client is seeking for a temp to hire Field Service Technician and the role will provide a high level of customer service internally and externally for product sales, maintenance, and repairs. This role requires a high level of focus and attention to detail as well as self-motivation.

Schedule:

Day shift - 5:00 AM to 3:00 PM, Monday through Friday. On-call schedule during the weekends.

Travel:

Mainly will be located in the shop; however, this individual may be required to go out of town to attend service calls. Service areas are in Houston and West Texas (Midland/Odessa). Employer will cover all travel costs and lodging outside of Houston.

Top Required Skills:

- Minimum 3-5 years of experience as a field service technician

- Previous rig mechanic experience

- Experienced with hydraulic schematics

- Proficient computer knowledge/experience

- Must be motivated and a self-starter

PRIMARY RESPONSIBILITIES

- Interface with internal team to obtain a thorough understanding of Service Equipment products and how they are safely operated, tested, calibrated and problems resolved in a timely manner.

- Travel to customer sites to inspect, install, commission, test, calibrate, repair, and train customers on the safe and proper operation of products

- Performs preventive maintenance and repairs on equipment and systems (e.g., mechanical, electrical)

- Evaluates and recommends equipment improvements to improve availability, capability, and yield

- Performs equipment failure analyses (including preventive and unscheduled maintenance)

- Troubleshoots and diagnoses equipment problems

- Prepares technical reports to document equipment modifications and equipment maintenance procedures

- Perform field upgrades of software and hardware and train customers on how to properly operate and maintain equipment.

- Communicate field failures and feedback reports to the appropriate departments

- Clear, concise, and accurate service reporting upon completion of service

- The technician is self-dispatched. This requires an independent self- starter, self- directed person who possesses the ability to diagnose and determine requirements, plan and schedule daily, weekly and monthly events in accordance with the needs of the company and the customer.

- Will interact directly with internal as well as external customers on a daily basis, and as such must possess competencies such organizational skills, planning skills, customer orientation and project management skills.

- Perform other work-related tasks as assigned

- Comply with all company and HSE policies and procedures

EDUCATION & EXPERIENCE QUALIFICATIONS:

- High school diploma or GED; technical or trade school education in mechanical or related field is preferred.

- Proven experience as an Oilfield, Rig or Industrial Mechanic or similar role, with a focus on Iron Roughnecks, Catwalks, Torque Machines or other related equipment is preferred.

- Experience demonstrated and recorded applicable to servicing tools

- Strong mechanical aptitude and understanding of hydraulic, pneumatic, and electrical systems commonly found in oilfield equipment.

- Ability to read and interpret technical manuals, diagrams, and schematics

- Excellent problem-solving skills and attention to detail

- The candidate needs to be a leader, self-motivator and have the ability to interact with our customers both technically and commercially

JOB REQUIREMENTS

- Adheres to all HSE requirements

- Working hours to be identified by manager, including On Call hours

- Must be able to work in factory environment which may include but are not limited to: high noise level, vibration, fumes, dust, and odors

- Able to communicate professionally with internal and external customers

- Non-standard work hours, 24/7 contact/availability expectations for operational support

- Comply with Global and Local QHSE policies

- Behave in a professional and ethical manner in line with corporate policies

BEHAVIORAL COMPETENCIES

- Integrity and Trust

- Self-Disciplined

- Team Player

- Punctual

- Problem Solver

- Results oriented with a sense of urgency