Field Service Technician

Job Summary: The Field Service Technician will support the pre-commissioning, installation, commissioning, yearly equipment maintenance, field operator training and warranty commitments at customer locations across Canada.

Responsibilities:

- Create a positive customer experience at customer sites throughout Canada.

- Install, test, troubleshoot, and maintain Qnergy’s Instrument Air products and remote power generation.

- Perform remote field support, system and component testing.

- Write product and process documentation, and lead training sessions.

- Communicate manufacturing and engineering issues discovered in the field.

- Work as part of a cross-functional team to find solutions.

Education & Experience:

- Post Secondary Technical diploma in engineering discipline (i.e. electrical, electronics, instrumentation, mechanical, etc.).

- Must have 1+ year of field experience: experience servicing air compressors, HVAC, and other rotating power equipment preferred.

- Advantage to have any safety certifications such as First Aid/CPR, H2S Alive, Common Safety Orientation, Transportation of Dangerous Goods and WHIMS.

Skills & Abilities:

- Knowledge of and hands-on experience implementing safe practices.

- Ability to read and understand mechanical drawings and other documents.

- Exceptional mechanical skills and experience with mechanical and electrical systems.

- Effective written and verbal communication skills, and excellent record keeping abilities.

- Self-directed, highly motivated and disciplined.

- Ability to lead and direct training for customers.

- Must be organized and able to multi-task in a changing environment without supervision.

- Must have a professional presence, both online and in-person.

- Must speak and hear clearly, both in-person and by telephone.

Work Environment:

- Will be part of an on-call rotation requiring availability during non-standard hours.

- Extensive travel on short notice for extended time periods, including weekends and holidays.

- Outdoor exposure to varying Canadian weather conditions, including hot, cold, wet, and arid conditions.

- Work may be performed in areas where noise levels are elevated.

- Regularly required to perform a wide variety of physical Some lifting up to 80 pounds may be required.

- Regular use of computers is required.

- Requires presence on the job site.