Field Service Technician

Legacy Steel, a rapidly growing company focusing on pre-engineered/prefabricated structures in the material handling, industrial, and e-commerce industries.

Legacy is seeking a competent individual to join our Project Management team. Reporting to the Manager of Project Management, the Field Service Technician plays a vital role responsible for overseeing all labor aspects of our projects, from initial site visit through punch list and final turnover. This role ensures the best customer experience by identifying and staffing the right labor for installations, visiting active project sites to ensure readiness, and providing regular project updates, thereby minimizing installation downtime and serving as a knowledgeable resource to solve issues as they arise.

Field Service Technician Duties Include:

- Serve as the main point of contact for installation sites, addressing any issues or questions.

- Conduct site visits as needed or required.

- Pre-installation: Survey sites to ensure they are prepared for installation.

- During installation: Provide live updates on progress (through the installation team)

- Problem Resolution: Visit sites to facilitate recovery plans for urgent situations, consisting of clear communication with the project team.

- Communication & Documentation is critical

- Provide weekly installation progress updates to the respective Project Manager.

- Communicate and propose solutions for issues that arise in the field.

- Log non-conformances and create a best-practice guideline for lessons learned.

- Pre-install checklist and/or meetings with installer to ensure all site or customer specific requirements are being met

- Additional site visits as required to facilitate recovery plans or deal with “emergencies”

- Create a best practices guideline for Legacy PM’s related to known or future “lessons learned”

- Promote Legacy to site personnel and make general inquiries in to other business opportunities

- Travel Requirement: Position requires frequent travel (approximately 75%).

- Additional tasks, related to your role, as needed to support the entire company.

Qualifications/Skills

Core Professional Skills

- Exceptional Communication and Collaboration: Proven ability to work effectively within a team, fostering open communication, and proactively seeking opportunities for professional growth.

- Advanced Organizational Acumen: Demonstrated strong organizational skills and attention to detail for managing schedules, field documentation, and service reports.

- Client and Team Rapport: Excellent interpersonal skills with the ability to build and maintain professional rapport with both internal and external clients via phone, email, and in-person interaction.

- Adaptability and Dependability: High level of flexibility and dependability to navigate a dynamic work setting and successfully resolve me-sensitive issues as they arise.

Technical Proficiency

- Proficiency in Microsoft Office Suite (Word, Excel, Outlook) for reporting, scheduling, and general business operations.

- Aptitude for learning and achieving proficiency in CAD software (e.g., AutoCAD or similar programs) for blueprint review and field verification.

Experience & Specific Requirements

- 1-3 years of professional experience in a relevant business operations role, field service coordinator, or construction/technical job site management.

- Experience with Pre-Fabricated Platform is a strong asset.

Why work for Legacy?

- Competitive salary customized based on experience

- Legacy Office Bonus Plan

- 401K, including partial company match

- Health, dental and vision insurance available

- Generous PTO and 7 paid Holidays

- 2 paid days to volunteer in the community

- Ability to grow within the company

Job Type: Full-time

Benefits:

- 401(k)

- 401(k) matching

- Dental insurance

- Health insurance

- Health savings account

- Life insurance

- Paid time off

- Parental leave

- Vision insurance

Work Location: Hybrid remote in Milwaukee, WI 53204