Facilities Coordinator

This job is located at 1 S. Wacker Dr., Chicago, IL, 60606

PLS® Overview:

Why PLS? Because You Deserve Better!® PLS — which stands for People – Location – Service — is a leading retail provider of financial services. The "P" comes first, because our customers are at the center of everything we do, and we recognize that it's our exceptional team members who go above and beyond every day. The PLS Group, headquartered in Chicago, is comprised of over 200 financial service centers in 12 states. Through our check cashing stores, we provide consumers with convenient financial products and services to help them manage their day-to-day financial needs. Although many of our customers have banking relationships, we believe that our customers use our financial services because they are convenient, transparent, and frequently more affordable than available traditional alternatives. PLS was founded in 1997 by Bob and Dan Wolfberg, who serve as Co-Presidents.

Position Overview:

The Facilities Coordinator is responsible for overseeing and independently managing the life cycle of repair and maintenance requests across the country for over 200 financial service centers in 12 states. This person will be required to manage a $1.4M annual Facilities Maintenance budget to ensure revenue and expense are within established boundaries. The Facilities Coordinator will be independently responsible for identifying vendors to perform contracted work as needed, negotiate all contract terms, and manage all vendor relationships and contracts to ensure service terms are met. The Facilities Coordinator will work closely with field operations and Facility Maintenance Technicians (FMTs), as well as other members of our Real Estate department to uphold our service standards, maintain compliance, and support continuity across all locations.

Responsibilities:

- Responsible for the management and decision-making of a $1.4M annual facility maintenance budget, under the direction of the Facilities Manager.

- Manage outsourced vendors and suppliers by identifying, vetting, independently hiring, monitoring, and terminating relationships when required.

- Negotiate rates and contract service terms for all new vendors.

- Review and manage all Facility Maintenance (FM) invoices, verify for accuracy, approve for payment and dispute as necessary.

- Independently manage the entire life cycle of repair and maintenance requests from creation to resolution through a 24/7 platform in Corrigo Certified Maintenance Management System (CMMS).

- Liaison between field Operations and corporate Real Estate team to provide updates and details on facilities-related maintenance matters.

- Review, comprehend, and interpret retail lease clauses to understand landlord versus tenant responsibilities and act accordingly when addressing repair and maintenance issues.

- Independently manage FM Projects and FM Compliance projects under $75K. Independently responsible for planning and coordinating the retention of vendors and contracts valued up to $500K annually, including identifying the scope of work, identifying qualified vendors, directing the bidding process and negotiating and entering into contracts valued up to annually.

- Responsible for assisting in the training, coaching, and mentoring the FMTs on skills that are required to meet the company's needs.

- Regularly tour stores to create a punch list of facility maintenance work that is required. Train Store Operations team members on store appearance expectations and work order system procedures.

- Assign the maintenance list to internal maintenance technicians (if applicable) or hire vendors to address the maintenance required.

- Additional duties as assigned.

Job Requirements:

- Excellent oral and written communication skills

- 3-5 years of experience working with trade vendors, managing people, project management.

- Strong knowledge of trades (plumbing, electrical, HVAC, etc.)

- Ability to work alone as well as in a team environment

- Fluent in Microsoft Office: Word, Excel, and Outlook

- Experience with Certified Facility Maintenance Management Solutions

- Travel up to 20% to various markets, stores, and trade shows

Working Conditions and Physical Requirements:

- This role requires regular in-person collaboration with team members at our Chicago Support Center.

- Must be able to sit and/or stand for extended periods

- Must be able to lift up to 15 lbs. with little assistance

- Must be able to work in restrictive spaces and maintain concentration in a busy environment with moderate to high noise levels

- Must manage several tasks at one time and handle frequent interruptions to meet the needs and requests of customers

Benefits:

Benefits for eligible team members include medical/dental/vision, 401(k), vacation, opportunities for advancement, and ongoing training.

We strive to demonstrate our Core Values in all positions at PLS:

Communication Customer Focus Integrity and Trust Teamwork Results

PLS is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other characteristic protected by law. PLS is a drug-free workplace. PLS provides reasonable accommodations for applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify your Recruiter or a member of our Human Resources team at talentacquisition@pls247.com to make arrangements. The decision on granting accommodation will be made on a case-by-case basis.

For jobs located in the City of Los Angeles, consistent with the requirements of the Fair Chance Initiative for Hiring Ordinance, qualified applicants with criminal histories will be considered for employment