Employee Experience Specialist

JOB SUMMARY

Enhances and elevates workplace culture by creating an exceptional, end-to-end employee journey. Leads initiatives that foster belonging and engagement, while designing and delivering seamless onboarding experiences setting new hires up for success from day one. Partners across teams to build programs to strengthen employee satisfaction and empower our workforce to thrive. Develops onboarding and ongoing employee experience strategies, playing a vital role in shaping a workplace where every team member feels valued, connected and energized to lead the future of the grid.

ESSENTIAL DUTIES & RESPONSIBILITIES

Designs and implements data-informed initiatives driving employee engagement and satisfaction elevating the overall employee experience.

Leads and continuously refines the onboarding journey to ensure an efficient, welcoming transition accelerating new hire productivity and retention.

Facilitates immersive training sessions embedding culture, values and organizational fundamentals into the new employee experience.

Creates, updates and optimizes onboarding materials—including welcome guides, culture decks and internal communications ensuring consistency and clarity.

Partners cross-functionally with HR and department leaders to ensure onboarding processes align with evolving business goals and cultural priorities.

Coordinates and assists with the execution of enterprise-wide engagement surveys, analyzing results and shaping meaningful follow-up actions fostering organizational growth.

Gathers, interprets and acts on employee feedback to inform culture-building initiatives and measures the success of experience strategies.

Plans, supports and elevates employee belonging events promoting inclusion and connection across diverse teams.

Serves as a trusted liaison for new hires, proactively addressing onboarding challenges and providing high-touch guidance during the transition period.

Monitors HR and workplace trends.

REQUIREMENTS

Bachelor’s degree in human resources, business administration, or relevant, equivalent experience and/or education.

Minimum of two (2) years of experience in employee experience, organizational development, onboarding or HR related role.

Ability to communicate effectively, both verbally and in writing, with superiors, colleagues and individuals inside and outside the organization.

Skilled facilitator of training sessions, workshops and seminars, with confidence presenting in diverse professional settings.

Strong public speaking and instructional skills, with the capability to engage, inform and inspire large groups.

Ability to professionally and effectively manage and prioritize time while handling multiple projects and collaborating across teams simultaneously.

Strong working knowledge of Microsoft programs and proficiency or willingness to learn online content management systems and intranet programs.

Applicants must be authorized to work in the United States for any employer. ITC does not sponsor employment visas, such as H-1B or TN visas.