Customer Experience Coordinator

Quality Plumbing and Mechanical Now Hiring: Customer Experience Coordinator (CEC) — North Kansas City, MO

Pay: $20+/hr (based on experience)

Be the voice behind a 5-star service experience!

We’re looking for a detail-oriented and customer-focused Customer Experience Coordinator (CEC) to join our team at our North Kansas City location. This role is perfect for someone who thrives in a fast-paced environment and enjoys working with both customers and technicians to keep service operations running smoothly.

Key Responsibilities

- Customer Experience: Deliver friendly, professional service over the phone from the first call to final follow-up.

- Scheduling & Dispatching: Book service calls, assign technicians, and maintain an optimized daily schedule.

- Technician Liaison: Serve as the go-to office contact for your assigned group of techs—ensuring they have what they need and stay in the loop.

- Follow-Up Calls: Conduct "happy calls" after service and handle any needed follow-up communications.

- Timesheet Management: Collect, review, and submit accurate technician timesheets.

- Invoicing:

- Prepare and send invoices through ServiceTitan (ST) and 3rd-party platforms.

- Ensure all job details and billing information are accurate and complete.

- Payment Collection: Collect payments over the phone and log transactions properly.

What You Bring

- Excellent verbal and written communication skills

- Strong attention to detail and multitasking ability

- Comfort with dispatching software, CRMs, or platforms like ServiceTitan (or similar)

- Experience in customer service, scheduling, or service industry support

- Positive attitude, team spirit, and a proactive work ethic

Location

North Kansas City Office

Pay & Benefits

- $20+ per hour, depending on experience

- Supportive work environment and opportunity to grow

- Benefits

Ready to apply?Send your resume and a short message telling us why you’d be a great fit. We can’t wait to connect with you!