Customer Experience Specialist

Customer Experience Specialist

Let’s Make Great Service Happen!

Job Summary:

We’re on the hunt for a high-energy, people-loving, problem-solving superstar! As a Customer Experience Specialist II, you’ll be the friendly face (or cheerful voice!) that keeps our customers smiling. Whether it’s helping them set up a new account, answering questions, or solving issues, you’ll bring a positive attitude and genuine care to every interaction. Bonus points if you choose cake over vegetables—we like your style.

Supervisory Responsibilities:

- Nope! This role doesn’t supervise others—just brings the good vibes.

What You’ll Be Doing:

- Chat with customers on the phone or in person to provide awesome service and support.

- Set up and manage customer accounts with care and accuracy.

- Jump in to resolve issues quickly and happily—making sure customers feel heard and helped.

- Pass along trickier concerns to the right team members (we’ve got your back).

- Keep neat and detailed records of conversations and updates.

- Ask great questions to find out what customers need—and help them find the perfect service match.

- Explain our services clearly and enthusiastically.

- Work closely with the operations team to make sure everything runs smoothly.

- Help with billing, invoicing, and customer payments.

- Be a helpful bridge between customers and our Business Development Manager.

- Review sales reports and trends to spot new opportunities.

- Pitch in wherever needed—we’re a team!

What You Bring to the Table:

- A natural communicator with a warm, friendly style.

- Customer service skills that make people feel taken care of.

- A smile that comes easy and often.

- Strong computer skills and a love of learning new tools.

- A quick thinker with creative solutions.

- A team player with a heart for helping and a desire to grow.

- A “let’s figure it out” attitude, even on the busiest days.

Education & Experience:

- High school diploma required; bonus points for college classes.

- At least 1 year of experience in customer service.

- Experience in our industry? Even better!

Physical Requirements:

- Comfortable sitting at a desk and working on a computer for extended periods.

- Able to lift up to 15 lbs occasionally (maybe a cake or two, who knows?).