Customer Experience Supervisor

Requisition Number: 26744

When you work for AmeriGas, you become a part of something BIG! Founded in 1959, AmeriGas is the nation’s premier propane company, serving over 1.5 million residential, commercial, industrial and motor fuel propane customers. Together, over 6,500 dedicated professionals will deliver over 1 billion gallons of propane from 1,800+ distribution points across the United States.

Posting

The shift for this role will be rotating with an occassional Saturday.

Job Summary:

The Customer Experience Supervisor (CX Supervisor) demonstrates effective business acumen and leadership skills to directly supervise an assigned team of CX Advocates. The CX Supervisor ensures his/her team of customer care professionals delivers an excellent quality experience for every step in the customer’s journey. The CX Supervisor effectively coaches and manages team performance to achieve established key performance measurements and best practices in customer care and efficiency. The CX Supervisor provides direct oversight, skill/performance development and management, responds to escalated customer complaints, and drives operational effectiveness.

Key Characteristics:

Duties and Responsibilities:

Knowledge, Skills and Abilities:

Education and Experience Required:

Working conditions:

AmeriGas Propane, Inc. is an Equal Opportunity Employer. The Company does not discriminate on the basis of race, color, sex, national origin, disability, age, gender identity, sexual orientation, veteran status, or any other legally protected class in its practices.

AmeriGas is a Drug Free Workplace. Candidates must be willing to submit to a pre-employment drug screen and a criminal background check. Successful applicants shall be required to pass a pre-employment drug screen as a condition of employment, and if hired, shall be subject to substance abuse testing in accordance with AmeriGas policies. As a federal contractor that engages in safety-sensitive work, AmeriGas cannot permit employees in certain positions to use medical marijuana, even if prescribed by an authorized physician. Similarly, applicants for such positions who are actively using medical marijuana may be denied hire on that basis.

The Company offers a wide array of comprehensive benefit programs and services including medical, dental, vision, flexible spending and health savings accounts to our benefits-eligible employees. Additional benefits include retirement savings plans like 401(k) and paid days off such as parental leave, military leave, vacation/paid time off, sick leave in compliance with state law, as applicable, paid holidays, and disability coverage. Some benefits offerings are subject to any legal requirements or limitations, employee eligibility status, and where the employee lives and/or works.