Application Specialist

Summary

To provide support for industry specific software applications to fulfill business objectives efficiently and effectively. This includes troubleshooting, maintaining, upgrading, and testing applications, as well as training and developing procedures for all Cooperative personnel in the use of applications. Coordinates with all Cooperative personnel and persons outside the organization where the providing of information and assistance will benefit the member-owners of the Cooperative.

Reporting

- Reports to: Manager of Applications

- Supports: Cooperative Employees

- Directs: None

Responsibilities

- Install, maintain, and manage application software, such as automated metering, load management, outage notification, meter testing, geographic information system, staking, outage management, interactive voice response, workforce management and others.

- Coordinate with vendors on upgrades and applying patches to application software. Test and validate all application software updates.

- Assist Cooperative associates in the utilization of applications.

- Help solve questions or problems that users may have regarding the use of applications.

- Maintain a high level of knowledge of applications to provide application training and support.

- Develop, document, support, and initiate interfaces between databases.

- Act as liaison between software vendors and the Cooperative.

- Research and evaluate technology and make recommendations to supervisor when hardware and software should be upgraded to ensure system stability and enhance efficiency.

- Adhere to all SVEC’s security standards.

- Monitor and support integrations between software solutions.

- Provide after-hours support for application-related issues that require immediate attention.

- Assist in special projects, as necessary.

Education and Experience

- Bachelor’s degree in computer science or information technology or related experience and/or training or equivalent.

- A minimum of 2 years of experience working with various Cooperative software applications preferred.

- A minimum of 1 year of customer support experience preferred.

- Proven experience and troubleshooting principles, methodologies, and issue resolution techniques.

Required Skills and Abilities

- Must be able to maintain professionalism and control under all circumstances.

- Has and maintains a valid driver’s license and acceptable driving record and is able to operate SVEC vehicles.

- Must become and remain certified in CPR and first aid. Must also be skilled in the use of all safety equipment.

- Ability to handle the challenge of operating efficiently under a very flexible schedule due to the number of unanticipated and unplanned requests for services from the various individuals, departments, and outside contacts with whom this position is involved.

- Leadership ability and the ability to motivate peers toward goal achievement.

- Strong verbal, written, analytical and interpersonal skills.

- Ability to perform job responsibilities in a timely manner within established guidelines under minimal supervision.

- Ability to dissect and resolve complex problems quickly and systematically.

- Demonstrated ability to provide proactive and professional service to internal customers, while assisting the IT department in fulfilling its goals and objectives.

- Possess effective techniques to research and access all sources necessary to fulfill position responsibilities.

- Must have proficient keyboarding skills.

- Must be able to develop, install, and configure and test application software.

- Ability to absorb new ideas and concepts and quickly become proficient using and administrating all applications selected by the Cooperative.

- Must have good analytical and problem-solving abilities.

- Shall be required to maintain confidentiality of information.

- Must be capable of reading and deciphering small print and numbers.

- Must have access to reliable transportation to and from work.

Physical Requirements

- Participation in SVEC job safety and training programs, relevant workshops, seminars and other SVEC sponsored courses and events.

- Must be able to use office equipment including telephone, computer, and other systems and related software in the performance of position responsibilities.

- Must be able and available, during any and all types of weather conditions, to work weekends, holidays, evenings and other times outside normal duty hours to assist in service restoration and other emergencies that may arise or when the workload demands.

- Must always maintain an operating telephone or personal communication device at his/her place of residence. Ability to contact the telephone or personal communication device must be made available to SVEC for the purpose of contacting the manager to conduct legitimate routine and/or emergency business.

- This position primarily works indoors. Must be able to lift objects unassisted (up to 30 pounds). Some standing, walking, climbing, balancing, stooping, kneeling, crouching or crawling to a minimal degree.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be constructed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

Job Type: Full-time

Benefits:

- 401(k)

- 401(k) matching

- Dental insurance

- Health insurance

- Paid time off

- Tuition reimbursement

- Vision insurance

Schedule:

- 8 hour shift

- Monday to Friday

Ability to Commute:

- Harrisonburg, VA 22801 (Required)

Work Location: In person