District Service Manager

About Us

Babcock & Wilcox is a leader and innovator in the energy transition, providing an extensive range of proven, clean power production technologies. We deliver environmentally conscious, technology-driven solutions and services to energy and industrial customers worldwide - safely, ethically and as promised. At B&W you'll find interesting and challenging work, outstanding career growth opportunities, a competitive benefits package, and a great work environment.

B&W Canada is currently seeking a motivated individual to fill the role of District Service Engineer in the province of Alberta to oversee field service engineers in Western Canada.

- Highly supportive work environment focused on diversity, equity and inclusion.

- Vacation policy focused on fostering a productive work / life balance

- Comprehensive compensation package, health and dental benefits and pension and savings plans

- Employee and Family Assistance Program

- Great team Environment

- Opportunity to travel for the company and work in other areas of the country

- Educational opportunities though courses dedicated to product knowledge and job skill improvement

- Social events

- Mentorship and training when onboarded and throughout your career

Job Description Summary

This position ensures quality and timely service to all customers (external and internal) within Canada. The District Service Engineer position serves as the primary B&W customer contact for Field Engineering Service activities and technical support in general within the designated region. This position also contributes to developing and meeting financial and absorption targets or goals.

- Has supervisory responsibilities for service engineers and support staff which includes training, career development, quality assurance for work performed and performance appraisals.

- Assigns and directs activities of field engineers within District, obtaining good utilization of personnel.

- Has district management responsibility for manpower utilization, expense control, contract cost, revenue and profit generation and business development.

- Continuously coaches service engineer on improving job performance and preparing them for career advancement.

- Assist in recruitment and hiring of new engineers and office personnel.

- Develops and maintains a dedicated and motivated work force by means consistent with Company policy and within the salary budget guidelines.

Technical Guidance

- Responsible for oversight of the Field Engineering team in commissioning new equipment and servicing of existing equipment from all B&W product lines.

- Handles technical problems and helps identify design modifications and/or upgrades which will benefit customer’s operations.

- Responsible for all field managed contract and service contract performance.

- Has oversight responsibility for all field service proposals and contracts within the region including proposal development, pricing, performance, profitability, cost collection, etc.

Contract Management

- For new equipment installations, sees that performance guarantees, warranties and contractual obligations are met.

Internal Coordination

- Coordinates internal activities with Sales, Engineering, Project Management and Construction to ensure contract schedules are met.

- Assists Sales in marketing and calling on customers and helping them to determine requirements for replacement components, new equipment, modifications, and in selecting B&W products and services to improve their operation.

- Provides constructive feedback on technical, commercial and management issues that impact the quality of our products and service or our ability to sell same.

Customer Relationship Building

- Fosters the attitude that our primary business is customer satisfaction through timely and quality service.

- Develops personal contact with plant and mill managers and engineering personnel.

- Handles customer relations related to services and/or equipment provided by B&W.

Education And/or Relevant Experience

Bachelor’s degree in Engineering. Minimum 7 years’ experience, with at least 5 years’ field service, proven ability to perform mechanical/electrical engineering activities, experience managing field and or engineering employees.

- Technical guidance

- Contract management

- Internal coordination

- Customer relationship building and administration

Preferred Skills And Competencies

- Demonstrated problem-solving skills

- Good management and communication skills

- Ability and desire to travel

- Ability to manage a P&L