Distribution Support Specialist - Atlanta, GA

Distribution Support Specialist

Department: Power Delivery Systems and Standards at Georgia Power

Location: 241 Ralph McGill Blvd., Atlanta, GA 30308

JOB SUMMARY – The Georgia Power Company Network Management System (NMS) plays a crucial role in the operation of Georgia Power's electrical distribution system. This position serves as a technical resource dedicated to supporting and maintaining the integrity of our Network Management System, Oracle NMS, which serves as the system of record for all Distribution Operations. It is utilized for both routine and extraordinary operational situations, including distribution switching, safety documentation, outage management, performance metrics and outage customer communications, all driven by data within the system.

This position is of paramount importance, as it involves responsibilities for building and maintaining the NMS production model. An accurate and efficient model is essential to ensure that NMS accurately represents the physical distribution network and provides real-time information to operators, directly impacting the safety of field personnel who rely on this real-time model for daily operations.

Responsibilities encompass the configuration of the production model, including substation removals, emergency changes ("Hot Jobs"), creation of feeder gateway nodes to ensure proper DSCADA (Distribution Supervisory Control and Data Acquisition) communication, and adding/removing feeder control zones in the NMS tool. The role also entails managing a high volume of model updates due to GRID, requiring constant communication with the Distribution Control Center, Grid contractors (Burns and McDonnell), and the Model Build Team.

Administrative tasks include monitoring Cool Compliance and approving NMS and AMI tool requests. This position also involves responding to and documenting queries or requests from Distribution Control Centers (DCC) leadership and Distribution Areas regarding Abnormal System Conditions or events directly impacting system reliability. Collaboration with partners in GIS (Geographic Information Systems) on Model UpDate (MUD) Notes and other system conditions is a key part of the role.

The person in this role will become a Subject Matter Expert (SME) on all NMS aspects and will be responsible for application upgrades and maintenance. The position also includes involvement in other activities such as providing end-user training and serving on various SOCO committees.

The successful candidate should be prepared to assist in storm restoration activities, which may require working after hours and weekends. Flexibility in working hours throughout the week is essential to reduce the risk of removing safety documents during heavy workloads.

JOB QUALIFICATIONS

Education

- High School Diploma or Equivalent

- Associate Degree strongly preferred

- Bachelor's Degree highly preferred, particularly in Engineering or Engineering Technology

Experience

- Strongly preferred: Prior experience in electrical distribution system operations and/or transmission system operations

- Preferred: GIS experience

- Preferred: Distribution experience

- Highly preferred: Experience with NMS (Network Management System)

Knowledge, Skills, and Abilities

- Required: Strong computer skills in standard software packages (Microsoft Office products, etc.)

- Required: Good interpersonal and communication skills

- Required: Proven high degree of accuracy and quality of work results

- Required: Proven strong diagnostic and complex problem-solving skills

- Required: Demonstrated strong multi-tasking skills

- Familiarity with Linux file systems and data manipulation techniques a plus

- Experience with NMS / TCMS (Trouble Call Management System)

Behavioral Attributes

- Must exhibit Southern Style behaviors

- Excited and willing to learn about innovative technology

- Contributes to an overall positive teamwork environment

- Builds effective relationships both internally and externally at all levels

- Understands and embraces the value of diversity

- Flexible and positively adapts to change

- Demonstrates professionalism in the work environment

JOB RESPONSIBILITIES

- Extract GIS facility data and apply patches to the UA model for NMS (Network Management System).

- Collaborate with other Distribution Support Specialists to provide training and support for NMS, assisting Distribution Operators, field personnel, and management.

- Conduct Service Alert training and provide support.

- Be available for support 24/7.

- Serve as Subject Matter Expert (SME) on miscellaneous requests, meetings, and workshops, including:

- NMS

- DERMS (Distributed Energy Resource Management System)

- SoCo Reliability Committee (Southern Company Reliability Committee)

- ASCEND

- OFS (Oracle Field Scheduling)

Georgia Power is the largest electric subsidiary of Southern Company (NYSE: SO), America's premier energy company. Value, Reliability, Customer Service and Stewardship are the cornerstones of the Company's promise to 2.6 million customers in all but four of Georgia's 159 counties. Committed to delivering clean, safe, reliable, and affordable energy at rates below the national average, Georgia Power maintains a diverse, innovative generation mix that includes nuclear, coal and natural gas, as well as renewables such as solar, hydroelectric and wind. Georgia Power focuses on delivering world-class service to its customers every day and the Company is recognized by J.D. Power and Associates as an industry leader in customer satisfaction. For more information, visit www.GeogiaPower.com and connect with the Company on Facebook (Facebook.com/GeorgiaPower), Twitter (Twitter.com/GeorgiaPower) and Instagram (Instagram.com/ga_power).

Southern Company (NYSE: SO ) is a leading energy provider serving 9 million customers across the Southeast and beyond through its family of companies. Providing clean, safe, reliable and affordable energy with excellent service is our mission. The company has electric operating companies in three states, natural gas distribution companies in four states, a competitive generation company, a leading distributed energy solutions provider with national capabilities, a fiber optics network and telecommunications services. Through an industry-leading commitment to innovation, resilience and sustainability, we are taking action to meet customers' and communities' needs while advancing our goal of net-zero greenhouse gas emissions by 2050. Our uncompromising values ensure we put the needs of those we serve at the center of everything we do and are the key to our sustained success. We are transforming energy into economic, environmental and social progress for tomorrow. Our corporate culture has been recognized by a variety of organizations, earning the company awards and recognitions that reflect Our Values and dedication to service. To learn more, visit www.southerncompany.com .

Southern Company invests in the well-being of its employees and their families through a comprehensive total rewards strategy that includes competitive base salary, annual incentive awards for eligible employees and health, welfare and retirement benefits designed to support physical, financial, and emotional/social well-being. This position may also be eligible for additional compensation, such as an incentive program, with the amount of any bonus/awards subject to the terms and conditions of the applicable incentive plan(s). A summary of the benefits offered for this position can be found here https://seo.nlx.org/southernco/pdf/SOCO-Benefits.pdf . Additional and specific details about total compensation and benefits will also be provided during the hiring process.

Southern Company is an equal opportunity employer where an applicant's qualifications are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or any other basis prohibited by law.

Job Identification: 15830

Job Category: Engineering

Job Schedule: Full time

Company: Georgia Power