Oak Ridge Waste and Recycling

Dispatcher Supervisor

Jersey City, NJ

full time

$75,000-$95,000

On-site

Oil and Gas

About This Job

Overview

Interstate Waste Services is the most progressive and innovative provider of solid waste and recycling services in the country! We primarily service Northern New Jersey, Southern New York State, New York City, Connecticut, with a state-of-the-art rail served landfill located in Ohio. We cater to a diverse range of residential, industrial and commercial customers. Our mission has always been to provide our customers with the highest quality waste, recycling and environmental services, while keeping focus on employee, customer and environmental safety.

What makes our company culture unique is we have mastered the ability to balance the standards of a large corporate company while maintaining our small business family style culture.

Highlights:

Monday-Friday

12pm to 10pm but subject to business needs; alternating 5-6 day weeks with weekend & holiday availability required

5+ years dispatching experience.

Experience working with Routeware, Tower and/or Transman a plus.

Job Highlights

The Dispatcher is an integral part of the team, and the key point of contact for both Drivers and customers throughout the day.

The Dispatcher is responsible for setting up crew sheets for commercial routes and notify employees of their schedule each day. In addition, the Dispatcher fields phone calls from Customer Service and directly from customers, and dispatch Drivers to additional service calls throughout the day as needed. Interstate Waste Services utilizes a state of the art onboard fleet management software – Routeware – and the Dispatcher is responsible for reviewing information submitted from the Driver through this system.

Additional Responsibilities

•

Ensure compliance with safety policies and protocols as well as federal, state, and local regulations.

•

Scheduling and dispatching drivers, work crews, vehicles, or equipment to appropriate locations according to predetermined schedules, customer requests or immediate needs.

•

Manage daily truck activity to ensure driver productivity is commensurate with hours worked.

•

Set up crew sheets and notify all employees of their schedules.

•

Review Driver requests for container switches or repairs and enter service tickets into the company database.

•

Initiate outbound calls to customers while Drivers are onsite to resolve pick-up and other service issues.

•

Using RouteWare tablets to communicate with on the field team members.

•

Coordinating with route supervisors, customer service, maintenance, or sales to resolve problems, requests for services or equipment.

•

Keeping and organizing work requests, customer requests, completed work requests, charges for work performed, inventory records and other information.

•

Assuring that all customer locations are geo coded accurately in Tower/RouteWare.

•

Entering daily productivity into Tower (i.e., tons, miles, hours of service, etc.)

Required experiences & skills

•

5+ years of Dispatching experience.

•

Excellent written and verbal communication skills.

•

Demonstrated ability to work independently.

•

Demonstrated commitment to workplace safety.

•

Knowledge of applicable traffic, transportation, and other laws and regulations.

•

Intermediate to excellent computer skills, including Microsoft Excel.

Preferred experiences & skills

•

Fluency in Spanish

•

Completion of relevant undergraduate degree or certificate program

•

Experience from the sanitation industry

•

Experience working with Routeware, Tower and/or Transman

This job description is intended to be an accurate representation of the general functions of the job, rather than exhaustive list of duties, responsibilities, or experience. Other duties may be assigned, requested, or required. Aspects of the job may be altered without notice.

Interstate Waste Services provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.