Summit Utilities, Inc.

Dispatcher

LocationMaumelle, AR
Job Typefull_time

About This Job

This job was posted by https://www.arjoblink.arkansas.gov : For more

information, please see: https://www.arjoblink.arkansas.gov/jobs/4460699


Summit Utilities*


Join our Growing Team and see why Summit Utilities, Inc was named as

one of the Fastest Growing Denver Area Private Companies 2019 and 2020;

Best Places to Work in Maine 2019, 2020, 2021, 2022 and 2023; and Best

Places to Work in Arkansas 2020 and 2023, Oklahoma 2022 and 2023 and

Missouri 2023. Summit was also recently named one of Forbes 2023

Americas Best Small Employers.

Summit is a growing natural gas utility company providing safe, reliable

and clean burning natural gas service to homes and businesses in

Arkansas, Colorado, Maine, Missouri and Oklahoma. Being part of the

Summit team means embracing excellence, diversity and innovation,

committing to safety each and every day, and doing all that we can to

serve each other, our customers and the communities where we live. We

aim to bring warmth and energy to everything we do.

We have an exciting opportunity for a Dispatcher based in Maumelle,

AR.

POSITION SUMMARY

The Dispatcher monitors, dispatches and load balances work orders to

field personnel to utilize field resources safely and efficiently.

Monitors and responds to requests for information. Provides

communication between customer service representatives and field

personnel.

PRIMARY DUTIES AND RESPONSIBILITIES

Answers phone calls and performs call-ahead request for field


technicians.

Receives and dispatches emergency calls, emergency locatesand

customer complaints while ensuring that company procedures are

followed.

Dispatches ordersvia Mobile Data and/or radio.

Coordinates daily operational requirements between local supervision


and service technicians.

Routes work to service technicians.
Monitors ordersand reroutes as needed.
Prioritizes work orders.
Documents work orders.
Resolves scheduling issues between the companysCallCenter,


customers, and supervision to achieve optimum results.

Monitors daily reconciliation of all priority calls.

EDUCATION AND WORK EXPERIENCE

High school diploma or General Equivalency Diploma

2+ years of customer service or clerical experience using


computerized systems

Desired skills, one year experience with SAP or a mobile data

dispatching system and at least one year experience in/or supporting

gas distribution operations or at least one year of equivalent

dispatching experience.

KNOWLEDGE, SKILLS, ABILITIES

Excellent verbal and written communication skills

Computer skills to include MS Office

Ability to multi-task in a fast-paced environment

Basic mathematical skills

Ability to reason logically and methodica

![](https://www.click2apply.net/v/mNK88mU5PaMMPC2n8HrKKX)

Equal employment opportunity, including veterans and individuals with

disabilities.

PI272820576

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