Dispatcher
Dispatcher
Glen Burnie, MD
full timeOn-site
Utilities
About This Job
Overview About Us:
•
F.H. Furr Plumbing, Heating, A/C, and Electrical Inc. - "Absolutely the Best"
•
A proud major player in the residential home services business for over four decades
•
Serving Virginia, Maryland, DC and Delaware with 1,000+ employees
Why Choose Us
•
Competitive compensation and benefits package
•
Join a dedicated support team committed to your success
•
Thrive in a dynamic and fast-paced work environment
•
Be part of a reputable company with a legacy of excellence
•
Opportunities for growth and advancement
What We Need
F.H. Furr isÂ
seeking
 a skilled and organized Dispatcher to play a pivotal role in ensuring our field technicians are dispatched efficiently and effectively. As a vital part of our team, you willÂ
be responsible for
coordinating schedules, prioritizing calls, and providing exceptional customer service.
Responsibilities
•
Efficiently schedule and dispatch field technicians for service calls and projects
•
Prioritize service requests based on urgency and location
•
Communicate effectively with customers to confirm appointments and provide updates
•
Coordinate with theÂ
t
eam toÂ
allocate
 resources for emergency calls
•Monitor
Monitor
 field technicians' progress and adjust schedules as needed
•Maintain
Maintain
accurate
 records of service calls and technician activities
Qualifications
•
Proven experience in a dispatching or scheduling role
•
Strong organizational and multitasking skills
•
Excellent communication and customer service abilities
•
Familiarity with scheduling software or dispatching systems (experience withÂ
ServiceTitan
 is a plus)
•
Ability to work in a fast-paced, deadline-driven environment
•
Detail-oriented and able to accurately record and relay information
Benefits
•
Company-paid Medical, Dental, and Vision Insurance
•
401(K) Plan
•
Company-paid Long-Term Disability and Life Insurance policies
•
Short-term disability and voluntary life insurance options
•
Generous PTO and Holiday Plan
•
Opportunities for professional development and advancement
Join our team and be a crucial part of delivering exceptional service to homeowners. Help us make homeowners' lives more comfortable and secure
If you are a motivated and organized professional ready to take on a key role in our operation, apply today!
F.H. Furr may conduct a preemployment background check and drug test, subject to applicable law. Posted Min Pay Rate
USD $17.00/Hr. Posted Max Pay Rate:
USD $20.00/Hr.
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