Dispatcher

About us

Greenwood Heating and Home Services has been in business since 1918 and have a stable and loyal customer base. Our team is over 170 strong individuals who collectively make us the most premier home service team in Western Washington. We strive to be the most respected and professional team and provide the best customer service possible for our clients. We hire team members based on our Core Values of Pride, Professionalism, Communication, Safety, and Integrity, and once you are on board, we have a successful track record of providing quality on the job training that will get you all the knowledge and skills you need to be successful in this trade, regardless of position.

We are a growing team, and are always looking for opportunities for our team to grow as individuals in their career and their personal and financial lives. Join our team and meet many knowledgeable, friendly, and supportive people who see your success as a success of their own.

Service Dispatcher

As an equal opportunity employer, candidates will receive consideration without discrimination against race, creed, color, sex, national origin, handicap status, or veteran status.

Job Summary:

Are you a skilled multi-tasker with a creative mind that can work through problem solving and create solutions that assist our customers? Are you looking to join a team that is growing and rapidly creating career advancement opportunities? If so, Greenwood Heating would love to hear from you! We are looking for a Service Dispatcher to join our team. A Service Dispatcher is an incredibly important role to our organization, being in charge of our schedule to ensure our customers are taken care of. To apply, please send a copy of a current resume and a brief cover letter describing why you applied and your skills that will make you a great addition to our team!

Wage / Hours:

This position is a full-time, hourly, and non-exempt position. Our general office hours are 7am-6pm, with varying shifts for this position. Wage is $23-27 per hour (depending on experience). Bonus program is available for this position, (more details about pay during application process).

Location:

Greenwood Heating operates out of two offices. We have a Everett (northend) office and a Tukwila (South end). This Service Dispatcher position will be based out of our Everett office.

Job Duties / Responsibilities:

· Confident and professional communication skills via multi-line phone system which includes active listening.

· Experience with and able to navigate email and third-party data systems (ex. Outlook, Word) with the ability to learn new software.

· Attention to detail as this is often the first contact with Greenwood Heating. The information gathered will be used by other members of the team, down the line.

· Service oriented and ability to interact with all customer service scenarios (positive and negative). Ability to empathize and work through challenging problem-solving situations.

Education and Experience:

Physical Requirements:

· Prolonged periods of sitting at a desk and working on a computer.

About Greenwood Heating Benefits:

· Paid Training

· Paid Time Off (PTO)

· Paid Holidays

· Health Benefits (Medical, Vision, Dental)

· 401-k Contributions

· Advancement Opportunities

· Several Locations

Please Attach Cover Letter and Resume, We Look Forward To Meeting With You!

Greenwood Heating provided the following inclusive hiring information:

Job Type: Full-time

Pay: $23.00 - $27.00 per hour

Expected hours: 40 per week

Benefits:

People with a criminal record are encouraged to apply

Work Location: In person