Dispatcher
Hatboro, PA
Full-time
$37,440-$49,920About This Job
Position Summary: Dispatcher / Customer Service / Order Taker
This position is responsible for taking orders from customers and or shipping tickets to company -owned plants. The dispatcher ensures timely, efficient, and accurate order processing and delivery. This role involves direct communication with customers, drivers, plant staff, vendors, and maintenance personnel to support seamless daily operations and uphold the company’s commitment to outstanding customer service.
Key Responsibilities:
•
Receive and process customer, driver, and hauler phone calls in a professional and courteous manner.
•
Enter and manage orders using the dispatch system.
•
Schedule and assign trucks to optimize efficiency and service levels.
•
Coordinate with customers to maintain accurate delivery schedules and adjust truck demand as needed.
•
Manage paperwork and documentation for each delivery, ensuring proper billing and order tracking.
•
Place outbound calls to confirm and schedule future orders.
•
Assist with order follow-up and same-day availability requests.
•
Support operations and maintenance teams by relaying timely information regarding deliveries and equipment needs.
Qualifications:
•
Strong knowledge of southeastern Pennsylvania’s geography and surrounding areas.
•
Proficient with computers and dispatch/order management software.
•
Excellent verbal and written communication skills; bilingual (Spanish) is a plus.
•
Ability to remain calm and exercise sound judgment in high-pressure situations.
•
Strong problem-solving skills and attention to detail.
•
Ability to read and interpret maps and delivery instructions.
•
Comfortable with early start times and extended hours as needed due to seasonal or weather-related demands.
Working Conditions:
•
Fast-paced, high-pressure environment with extensive phone and text communication.
•
Occasional extended hours based on operational needs.
•
Customer interactions may involve high-stress scenarios requiring patience and professionalism.
Join the DVC Team:
If you're ready to bring your logistics, communication, and customer service skills to a thriving company with a strong reputation and excellent benefits, we’d love to hear from you.
Apply today and grow with us.
Job Type: Full-time
Pay: $18.00 - $24.00 per hour
Benefits:
•
401(k)
•
Dental insurance
•
Health insurance
•
Life insurance
•
Paid time off
•
Vision insurance
Schedule:
•
10 hour shift
•
8 hour shift
Application Question(s):
•
How much experience do you have working with a dispatch team?
Ability to Commute:
•
Hatboro, PA 19040 (Preferred)
Ability to Relocate:
•
Hatboro, PA 19040: Relocate before starting work (Required)
Work Location: In person
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