Dispatcher

Hiring: Dispatcher – Generous Benefits!

Ready for a rewarding career where you're more than just a number? Join our tight-knit team and become part of our success story that's been going strong since 1982! My Plumber Plus a local legend, known for our top-notch service and unwavering commitment to customer satisfaction. Work for a company that is supportive and fun and wants to see you grow in your career.

Success as a Dispatcher involves efficiently coordinating customer requests with service technicians, ensuring timely and satisfactory resolutions. A successful Dispatcher excels in prioritizing tasks, managing schedules, and communicating effectively to maintain smooth operations and high customer satisfaction.

Schedule: Monday, Tuesday, Thursday, Friday 10:30 AM - 7:00 PM, Saturday 7:00 AM - 6:00 PM; OFF Sunday and Wednesday

What can they do for you?

Competitive wage of $18 - $20/hour DOE!

Health Insurance

Vision and Dental insurance

401k with company match

Paid vacation

Provide stability – over 30% of their staff have been employed for 10 years or longer.

We’ve been in business for 40 years and have 5-star reviews.

Ongoing training and professional development.

Box seats to the Caps and Jiffy Lube Live for employees to enjoy!

Team events for employees and their families.

As a Dispatcher you'll have:

A proven track record in customer service/dispatch.

At least 2 years of Dispatch experience in a residential home service setting.

Highly organized with exceptional follow-through abilities.

Strong verbal and written communication.

Ability to build trust, diffuse conflict and hold others accountable.

As a Dispatcher you'll need to:

Learn the business and learn how to prioritize the most urgent customer calls.

Optimize the usage of your technicians by assigning them to the appropriate calls.

Ensure a quality customer experience by relaying detailed and accurate information to the technicians in the field.

Participate in training so that you grow and develop as a professional.

Update customers throughout the day on the technician’s progress.

Learn the call script to sound professional and authentic when speaking with our customers.

Maintain and update our customer database with complete and accurate information.

Learn to use Service Titan software.

Respond to customer requests, resolve issues, and promote the brand.

Adhere to the company’s plan for resolving customer complaints quickly and favorably.

Be a part of a dynamic and growing organization where your skills and dedication will make a significant impact.

All qualified candidates will receive consideration for employment without regard to, and will not be discriminated against based on, race, gender, veteran status, disability, or other protected categories. We are an equal-opportunity employer. A pre-employment background check and drug screen are required to be considered for this position.

Job Overview

We are seeking a dedicated and detail-oriented Dispatcher to join our logistics team. The ideal candidate will play a crucial role in coordinating transportation operations, ensuring timely delivery of freight, and maintaining effective communication with drivers and clients. This position requires strong organizational skills, proficiency in transportation management systems, and the ability to thrive in a fast-paced environment.

Duties

Coordinate and schedule shipments, ensuring efficient routing and timely deliveries.

Utilize SyteLine and other transportation management systems to track shipments and manage logistics.

Maintain communication with drivers to provide updates on routes, schedules, and any changes.

Monitor fleet performance using GPS technology to optimize delivery efficiency.

Handle customer inquiries professionally, demonstrating excellent phone etiquette.

Collaborate with third-party logistics (3PL) providers to ensure seamless operations.

Analyze data related to dispatching and logistics to identify areas for improvement.

Maintain accurate records of all dispatch activities and freight movements.

Experience

Previous experience in dispatching or logistics is preferred.

Familiarity with fleet management practices and tools is advantageous.

Knowledge of GIS (Geographic Information Systems) is a plus.

Strong problem-solving skills and the ability to work under pressure.

Excellent communication skills, both verbal and written.

Proficiency in using technology for tracking and managing transportation operations.

Join our team as a Dispatcher, where your expertise will contribute to the success of our logistics operations while providing exceptional service to our clients.