Director, IT Infrastructure and Operations

Trans Mountain Corporation operates Canada’s only pipeline system transporting oil products to the West Coast. We deliver approximately 890,000 barrels of petroleum products each day through a dual pipeline system of more than 1,150 kilometres of pipeline in Alberta, British Columbia and Washington state.

Trans Mountain also operates a state-of-the-art loading facility, Westridge Marine Terminal, with three berths providing tidewater access to global markets.

As a federal Crown corporation, Trans Mountain continues to build on more than 70 years of experience delivering operational and safety excellence through our crude oil pipeline system.

With our expanded pipeline system now in place, Trans Mountain provides enhanced direct access for Canadian crude oil to world markets. The expansion realizes a world-class system for oil transport, developed to Canada’s high standards within one of the most stringent regulatory regimes in the world, creating long-term economic benefits, enhanced marine protection, enhanced safety and emergency management capabilities, and enhanced skilled-worker capacity building in communities and Indigenous groups.

Our Core Values

Trans Mountain’s core values – Safety, Integrity, Respect and Excellence – guide our every step. Each obstacle we’ve overcome or success we’ve experienced has been the result of a shared commitment to living these values every day. Together, we’re focused on doing the right thing for each other and our communities.

We are seeking a strategic and operational leader to lead our IT Infrastructure and Operations. This role is responsible for the day-to-day reliability, safety, and supportability of our technology environment, while also driving long-term strategy and simplification. The successful candidate will possess strong technical acumen, curiosity, and the ability to create and execute plans that align our infrastructure with the future needs of the IT department.

This role reports to the VP of Information Technology and Real Estate and will lead the efforts around IT technical strategy, operational architecture, design, deployment, management and execution. The functions of this role include network infrastructure, cloud computing, data center operations, disaster recovery, telecommunications, mobility, desk-side and help-desk support and services. In addition, the person in this role will provide oversight to third party outsourcing agreements under this function and for directing infrastructure projects to ensure systems are secure, stay consistent with industry’s best practices and meet the ongoing technology needs of the organization.

This role will be located at our Calgary Head office and will be an in-office position.

Key Responsibilities

- Participate as a member of the senior IT management team in setting vision, creating and executing strategy and ensuring a strong performance culture within the IT department.

- Lead the Infrastructure and Support Services, IS&T Governance, and SCADA Services teams.

- Develop and execute strategies to make our environment more reliable, secure, and easier to support.

- Drive architectural planning and continuous improvement, focusing on simplification and operational excellence.

- Create and implement resourcing strategies that identify which core skills and capabilities should be developed and retained in-house, and where niche co-sourcing partnerships can add value—ensuring staff are engaged and empowered, not displaced.

- Oversee technical strategy, design, deployment, management, and execution across network infrastructure, cloud computing, data center operations, disaster recovery, telecommunications, mobility, desk-side and help-desk support.

- Provide oversight to third-party agreements and direct infrastructure projects to ensure systems remain consistent with industry best practices and organizational needs.

- Participate as a member of the IS&T senior management team, contributing to governance and management processes for technology strategy.

- Develop business case justifications and cost/benefit analyses for technology initiatives.

- Define and communicate procedures, policies, and standards for acquiring, implementing, and operating new technologies.

- Stay current with industry trends and emerging technologies, anticipating new processes and system alterations.

- Manage capital and operating budgets for infrastructure and telecom, including project economics and justification.

Qualifications And Experience

- Bachelor’s degree in Computer Science, Information Systems, or a related engineering field.

- Advanced degrees (e.g., MBA, MSc in IT Management) are considered an asset.

- Minimum of 10 years in IT leadership roles, with at least 15 years of progressive experience in back-office operations and operational technology (OT).

- Demonstrated success in leading enterprise-wide infrastructure and support services initiatives.

- PMP and ITIL certifications are highly desirable.

- Vendor-specific certifications (e.g., Microsoft, Cisco, AWS) relevant to current technology stack are preferred.

- Proven ability to lead cross-functional teams and drive strategic technology planning.

- Experience in change management and fostering a culture of innovation and continuous improvement.

- Strong understand

- ing of IT infrastructure, cloud computing, disaster recovery, and enterprise architecture.

- Ability to work effectively with senior leadership, business units, and external partners.

- Skilled in stakeholder engagement and translating business needs into technical solutions.

- Experience with ServiceNow or similar ITSM platforms.

- Proficiency in project management tools and enterprise reporting systems.

Relocation Eligibility

We invite applicants from outside the position location to apply. Relocation to the position location will be required and domestic relocation assistance may be considered for the successful candidate.

Application

Candidates may submit their application in English or French. To apply in French, please use our French careers site: Careers (French)

We Build Careers and Pipelines That Last

Our story is about determination, resourcefulness and resilience. It’s about charting our own course, finding innovative solutions to challenging problems and doing the right thing. It was true when Trans Mountain became a company in 1951 and it’s just as true today. We welcome new members to our team that embrace the qualities in our story, that thrive on the new path and directions we take. Our culture is one of care and taking our responsibilities seriously. If you would like to contribute to our culture, then join our journey.

A Rewarding Opportunity We offer:

- Valuable experience providing opportunity for professional development and career advancement;

- An opportunity to engage with and learn from some of the most talented and experienced people in the business;

- Competitive compensation;

- Comprehensive benefits programs including flexible benefits, pension and savings plans;

- A place to share a sense of purpose and build relationships;

- Meaningful work that makes a difference;

- An opportunity within the Canadian energy industry.

We value:

- The health, safety and wellness of everyone working in our company;

- Meaningful participation from Indigenous and local communities;

- The commitment and resilience of our people;

- Collaboration and achieving success together.

In keeping with Trans Mountain’s commitment to maximize benefits for communities, priority will be given to qualified candidates from Indigenous, local and regional communities along the Trans Mountain pipeline corridor.

In Alberta, the pipeline system spans the traditional territories of Treaty 6, 7 and 8, and the Métis Nation of Alberta (Zone 4).

In British Columbia, the system crosses the traditional territories of numerous First Nations that are affiliated with the Secwepemc, Dakelh (Carrier), Nlaka'pamux, Syilx/Okanagan, Interior and Coast Salish, Stó:lo, as well as the Métis.

Trans Mountain also operates through 15 First Nation Reserves located within the region spanning the BC interior through Fraser Valley.

Our Commitment to Inclusion, Diversity, Equity and Accessibility (IDEA) Trans Mountain is committed to fostering inclusion, diversity, equity and accessibility. The diverse viewpoints and cultural knowledge that our employees bring to work enrich our organization’s collective cultural understanding, which is reflected in the work we do every day. We strive to create an environment that is free of barriers to promote full participation in the workplace. Trans Mountain welcomes new team members from traditionally underrepresented groups, including but not limited to women, Indigenous Peoples, members of racialized groups, persons with disabilities and members of the 2SLGBTQI+ community.