SaskPower

Director, Customer Strategy & Solutions

LocationRegina, SK
Job TypeFull-time

About This Job


Permanent - Full Time

We generate more than just power for the people of Saskatchewan. We also offer some of the best jobs in the province. Our challenging careers will help you grow, while being surrounded by a team committed to safety, openness, collaboration and accountability. We offer highly competitive salaries and benefits packages to our employees. If you’re someone who thrives in a team environment and doesn’t shy away from a good challenge, join us!

Apply no later than 05/29/2025 to be considered for this opportunity.


JOB SUMMARY:

SaskPower is seeking a dynamic and results-driven leader to join our Senior Management team as the Director, Customer Strategy & Solutions. This pivotal role is responsible for enhancing the customer experience and advancing affordability initiatives across all customer channels. This position is responsible for leading a team of professionals dedicated to developing and implementing customer affordability and energy efficiency programs, while also shaping customer policies and strategies that align with evolving market conditions and SaskPower’s strategic goals and objectives.


KEY ACCOUNTABILITIES:

Leadership: Lead a team of professionals to strategically position SaskPower to improve customer experience across all customer channels while making an impact on the affordability of power; building business cases for investment decisions related to policies and programs.

Customer Affordability Programs: Lead the team responsible for building and supporting SaskPower’s customer affordability and energy efficiency programs.
Customer and Market Intelligence: Leverage market research, insights, networks, partner agencies and benchmarks across industries in North America and landscapes to inform corporate policies, strategies and plans related to supporting both the customer and SaskPower in the dynamic electric utility space.
Customer Policy: Develop, adjust and implement customer policies to remain current and reflective of business needs and customer experience.
Customer Experience: Oversee the overall customer experience strategy and the Customer Plan for the corporation.
External Outreach: Engage with customers and associations, both directly and also by participating in community and public events to increase awareness of affordability and energy efficiency programs. Public speaking and visible leadership is a key component of this role.
Secure and leverage federal funding to maintain and launch programs that enable customers to have affordable power.


KNOWLEDGE/SKILLS/ABILITIES:

Degree in Business Administration, Commerce, Engineering or other related equivalent AND/OR;

Master of Business Administration (MBA) would be considered an asset AND/OR;
Ten (10) years of related experience in any of the following business areas: leading and implementing innovative technology-related product and program projects; leading new business or service development opportunities related to energy efficiency or customer generation; leading projects in a digital and interactive environment, including collaboration with internal technology stakeholders and external suppliers; and/or leading Customer Experience and Market Research functions AND/OR;
Team leader with the ability to foster and improve the long-term development and growth of a department and managerial staff
Ability to apply a strategic focus to all areas of responsibility and manage innovative departmental practices in a continually changing environment
Ability to impact and influence employee engagement while building and maintaining effective relationships
Results oriented and strategic thinker with the ability to negotiate and manage complex and confidential issues with extreme sensitivity and professionalism
Ability to foster a culture focused on safety, innovation and teamwork
Demonstrated skill in SaskPower’s competencies
Must have a continuing record of professional development

A suitable combination of relevant education and experience may also be considered

Candidates under consideration may be required to participate in an assessment process consisting of any/all of the following: interview, abilities test, case study and/or presentation.

At SaskPower, we believe in the importance of diversity and inclusion. We’re dedicated to creating and cultivating an inclusive workplace and a workforce that represents the communities we serve.

We acknowledge and recognize equity groups designated by the Canadian Employment Equity Act. These include:

Indigenous Peoples

members of Visible Minority Groups
persons with disabilities
women
LGBTQ2S+ community
persons who served and are serving in the military
newcomers to Saskatchewan

We base our selection process on merit and encourage all diverse groups to participate fully.

As part of our ongoing commitment to reconciliation, we prioritize hiring Indigenous Peoples as we recognize and respect their knowledge and experience. We acknowledge the barriers that affect equity groups, and we’re committed to addressing, mitigating and accommodating these barriers to strive for equity in the workplace. Learn more at Commitment to Diversity.

Follow us on LinkedIn to stay up to date on our latest job openings.


Please apply by 05/29/2025.

Similar Jobs

company-logo

Director, Customer Strategy & Solutions

SaskPower
Job TypeFull-time
 
Regina, SK
3 days ago
company-logo

Director, Market Development Strategy

TerraPower
Job TypeFull-time
Salary
$169922 - $279158
Bellevue, WA
about 1 month ago
company-logo

Director Strategic Marketing

Cooper Machinery Services
Job TypeFull-time
 
Houston, TX
28 days ago
company-logo

Director - Marketing

Skanska
Job TypeFull-time
 
San Francisco, CA
10 days ago
company-logo

Director, Products & Services OPG

Oceaneering
Job TypeFull-time
 
Greater Houston, Greater Houston
23 days ago
company-logo

Customer Experience Director

Tate
Job TypeFull-time
 
Jessup, MD
9 days ago
company-logo

Customer Experience Director

Tate Access Floors
Job TypeFull-time
 
Jessup, MD
9 days ago
company-logo

Customer Service Strategy & Planning - Senior Professional

Siemens Energy
Job TypeFull-time
 
Edmonton, AB
12 days ago
company-logo

Director, Commercial Strategy

TerraPower
Job TypeFull-time
Salary
$194197 - $279158
Bellevue, WA
23 days ago
CW

Director of Customer Service

Crystal Water Plumbing
Job TypeFull-time
Salary
$56308 - $62509
Funkstown, MD
9 days ago
company-logo

Marketing Director

Regency Construction Services, Inc.
Job TypeFull-time
Salary
$95000 - $105000
Brook Park, OH
4 days ago
company-logo

Marketing Director

COOEC CANADA COMPANY
Job TypeFull-time
 
Calgary, AB
4 days ago
company-logo

Marketing Director

JM Test Systems, LLC.
Job TypeFull-time
 
Baton Rouge, LA
9 days ago
company-logo

Marketing Director

The Home Doctor
Job TypeFull-time
Salary
$70000 - $75000
Falls Church, VA
10 days ago
company-logo

Customer Solutions Specialist

geoLOGIC Systems
Job TypeFull-time
 
Calgary, AB
10 days ago
company-logo

Customer Success Consultant – Aftermarket Solutions

Thomas B. Mansfield Co.
Job TypeFull-time
Salary
$52000 - $68640
Castle Rock, CO
18 days ago
company-logo

Marketing Director

JM Test Systems
Job TypeFull-time
 
Baton Rouge, LA
27 days ago
company-logo

Director of Marketing

Visionary Homes
Job TypeFull-time
 
Pleasant Grove, UT
5 days ago
company-logo

Director of Product Marketing

HB NEXT
Job TypeFull-time
Salary
$120000 - $150000
Lawrenceville, GA
4 days ago
company-logo

Director, Business Development

MWH
Job TypeFull-time
Salary
$170000 - $275000
Corona, CA
5 days ago

Trending Jobs

company-logo

Assistant General Manager, Navy Yard Electric Utility

Job TypeFull-time
Salary
$108000 - $108000
Philadelphia, Pennsylvania
11 days ago
company-logo

Electrical Engineer

Dudley Staffing
Job TypeFull-time
Salary
$55 - $75
Canonsburg, Pennsylvania
3 months ago
company-logo

Accounts Payable Clerk

Job TypeFull-time
Salary
$65000 - $65000
Dallas, Texas
12 days ago
DM

Apprentice Lineman

Delta Montrose Electric Association
Job TypeFull-time
 
Montrose, CO
16 days ago
company-logo

Attorney

Toeppich & Associates
Job TypeFull-time
 
Houston, Texas
about 1 year ago
company-logo

Apprentice Lineman I

San Patricio Electric Cooperative, Inc.
Job TypeFull-time
 
Sinton, TX
24 days ago
company-logo

contract landman

HPS Oil & Gas Properties
Job TypeFull-time
 
Lafayette, Louisiana
2 months ago
company-logo

Oil and Gas Land and Title Analyst - SAM Associate II

Bank of America
Job TypeFull-time
 
Dallas, Texas
about 1 month ago
HM

Lineworker Apprentice I

Henderson Municipal Power & Light
Job TypeFull-time
 
Henderson, KY
20 days ago
company-logo

Associate Attorney

Buffalo Biodiesel Inc.
Job TypeFull-time
 
Buffalo, NY
23 days ago
company-logo

Senior Landman

Greenlake Energy
Job TypeFull-time
 
Austin, Texas
about 1 month ago
GU

Natural Gas Utility Laborer

GMC Underground
Job TypeFull-time
Salary
$33280 - $47840
Mobile, AL
about 1 month ago
company-logo

JOURNEYMAN LINEMAN - WOODLAND PARK

CORE Electric Cooperative
Job TypeFull-time
 
Woodland Park, CO
28 days ago
company-logo

Apprentice Lineman

Southern Pine Electric
Job TypeFull-time
 
Brandon, MS
17 days ago
company-logo

Contracts Administrator

Third Coast
Job TypeFull-time
Salary
$70000 - $85000
Houston, Texas
16 days ago
company-logo

Electrical Designer

Dudley Staffing
Job TypeFull-time
Salary
$45 - $60
Canonsburg, Pennsylvania
3 months ago
company-logo

Residential Helper

Waste Pro
 
Columbus, MS
20 days ago
PS

Screen Printing Operator

Providence screen printing
Job TypePart-time
Salary
$39520 - $41600
East Providence, RI
11 days ago
company-logo

Floorhand 2

Key Energy Services
Job TypeFull-time
 
Midland, TX
20 days ago
company-logo

Tank Wagon Driver - CDL B

Rhinehart Oil
Job TypeFull-time
Salary
$66560 - $66560
Rifle, CO
about 1 month ago