Thomas B. Mansfield Co.

Customer Success Consultant – Aftermarket Solutions

LocationCastle Rock, CO
Job TypeFull-time
Salary$52,000-$68,640

About This Job

Job Title: Aftermarket Sales Support – Boiler Systems


Location: Castle Rock, CO


Compensation: $25–$33/hour (DOE) | Full-Time

Schedule: Monday–Friday, 7:30 AM – 4:00 PM


Equipment Provided: Dedicated Desk


Travel: Occasional out-of-state travel for training


Role Overview:

We are seeking an experienced Aftermarket Sales Support professional with strong mechanical knowledge of industrial/commercial boilers and heating systems. In this role, you will provide critical support to our aftermarket sales efforts by producing accurate quotes, assisting with system upgrades, and ensuring customer and technician needs are addressed efficiently.

This position is primarily office-based with a focus on NetSuite quoting, project coordination, and customer service support.


Primary Responsibilities:


Quoting and Sales Support

Gather critical information for accurate quoting (equipment specifications, site requirements, and upgrade scopes)
Create and manage quotes for burner upgrades, boiler conversions, control retrofits, and service contracts using NetSuite
Review and verify pipe sizing, access needs, lift requirements, and logistical considerations for job sites
Support the generation of annual service contracts and preventative maintenance agreements


Customer and Technician Collaboration

Assist technicians with parts needs and field conditions to ensure quotes are complete and accurate
Respond to "extra work" cases submitted from the field to expedite quoting turnaround
Call existing customers to promote aftermarket solutions and follow up on outstanding proposals


Operational and Project Support

Process and manage purchase orders through NetSuite
Track vendor orders and coordinate deliveries of materials
Assist with R-Stamp paperwork and compliance processes when needed
Communicate with internal teams (service, project management, parts) to align scopes and execution plans


Qualifications:

Solid mechanical understanding of industrial/commercial boiler systems and heating equipment
Familiarity with burner upgrades, control retrofits, and boiler conversions for energy efficiency
Required: Working knowledge of NetSuite for quoting and purchase order management
Strong organizational and communication skills
Ability to multitask, manage timelines, and work closely with cross-functional teams
Comfortable working full-time in an office environment, with occasional field visits if needed
Prior experience in parts sales, quoting, or aftermarket services is preferred


Key Attributes for Success:

Attention to detail and accuracy in quotes
Customer-first mindset
Ability to collaborate well with field technicians and internal departments
Eagerness to support the growth of the aftermarket division


Job Type: Full-time


Pay: $25.00 - $33.00 per hour


Expected hours: 40 per week


Benefits:

401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Vision insurance


Shift:

8 hour shift
Day shift


Experience:

NetSuite: 1 year (Required)


Ability to Commute:

Castle Rock, CO 80109 (Preferred)


Work Location: In person


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